Part-Time Library Assistant I - Circulation

Georgia State University; Atlanta (GA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Health benefits

Dental benefits

Tuition assistance

Retirement plan

Job summary

Georgia State University Library in Dunwoody, GA is seeking a part-time Library Team Associate I (20 hours) to provide customer service, circulation support, materials management, and technology assistance at the Dunwoody campus. The role supports daily operations and student success within an academic library environment.

The position offers benefits and a collaborative work culture. Shift: Monday-Thursday 3:00-8:00pm; Salary: $17.11 per hour; Pay Grade: 14; Non-Exempt; Part-Time with benefits.

Qualifications

• High school diploma or GED and six months of library, customer service, or office experience; or an equivalent combination of education and experience.
• Preferred Hiring Requirements: One year of library and/or customer service experience.
• Familiarity with computers in an office setting and knowledge of library circulation processes are beneficial.

Responsibilities

• Provide prompt, high-quality service to patrons in person, by phone, and via email
• Answer basic questions using approved resources, service information, and established procedures
• Resolve routine concerns, issues and complaints and direct complex or sensitive issues to appropriate staff
• Foster a welcoming environment that supports research and learning
• Perform circulation transactions, including checkouts, returns, renewals, holds, and updates
• Assist with monitoring, fulfilling, and delivering equipment reservations for patron pickup
• Create, verify, review and update patron records as trained, and ask for assistance when applying account fees and blocks as needed, and ensure transaction accuracy
• Document transaction details to support communication and continuity and elevate issues when appropriate
• Explain basic circulation policies, procedures, and account responsibilities to patrons
• Ensure patron privacy and maintain confidentiality of records
• Sort, shelve, and maintain library materials to ensure accurate organization and accessibility
• Process incoming and outgoing materials, including storage requests and holds
• Use the Library of Congress Classification to shelve materials accurately and assist with locating and requesting materials after training
• Support collection maintenance by cleaning equipment, searching for missing items, conducting inventory checks, assessing material condition, and reporting damage or loss
• Assist with room reservations, basic room monitoring, and provide basic equipment support provided in technology-enhanced spaces
• Assist and instruct patrons in the basic use of software applications and library technology, including printing and scanning services, public computers and Wi‑Fi networks
• Troubleshoot simple technical issues and refer unresolved and more complex problems to appropriate staff
• Introduce students to university systems, services, and software
• Collaborate with staff to ensure smooth daily operations
• Follow assigned schedules, task lists, expectations and workflows; ask clarifying questions when instructions/priorities are unclear.
• Manage time with supervisor guidance and complete assigned responsibilities, especially during periods of high service demand
• Complete tasks accurately and consistently, using checklists, written procedures and supervisor feedback to improve performance.
• Identify questions, barriers, and process gaps to workflows and procedures and share them with supervisor or appropriate staff.
• Assist as needed in departmental projects and specialized initiatives
• May assist staff with other duties or group projects
• Complete assigned and self-selected training and professional development opportunities

Education

High School Diploma or GED

Job description

Georgia State University Library in Dunwoody, GA is seeking a part-time Library Team Associate I (20 hours) to provide customer service, circulation support, materials management, and technology assistance at the Dunwoody campus. The role supports daily operations and student success within an academic library environment.

The position offers benefits and a collaborative work culture. Shift: Monday-Thursday 3:00-8:00pm; Salary: $17.11 per hour; Pay Grade: 14; Non-Exempt; Part-Time with benefits.