Library Assistant II

Inside Higher Ed; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A higher education institution in Decatur Campus is seeking a Library Assistant II to assist with daily library operations and provide customer service to patrons. The ideal candidate will have a high school diploma or GED and at least one year of relevant experience. Familiarity with library circulation processes is preferred. The role involves assisting with library functions, answering patron inquiries, and managing library resources effectively. This position is crucial for enhancing the overall library experience for faculty and students.

Qualifications

• One year of library, customer service, or office experience, or a combination of education and experience.

Responsibilities

• Assist in the daily operation of the library's primary service point.
• Complete basic circulation functions like charging and discharging library materials.
• Answer patron questions regarding library services and resources.
• Perform regular walk-throughs to assess library operation issues.

Skills

Customer service

Library services knowledge

Computer proficiency

Education

High school diploma or GED

Job description

Library Assistant II – Decatur Campus

Located on six Georgia State University campuses throughout metro Atlanta, the University Library provides faculty and students with open and inviting educational facilities and an active online experience. As an integral part of the University community, the library welcomed more than 1.4 million visitors in the past year. As a valued partner in student success, the library supports both teaching and research with extensive collections, innovative solutions, and outstanding assistance. For additional information about the Georgia State University Library, visit library.gsu.edu.

Responsibilities

• Assist in the daily operation of the library’s primary service point, including serving as primary coverage
• Complete basic circulation functions such as charging, discharging, and renewing library materials on Alma platform
• Answers patron questions in person or by phone regarding library services, resources, and general campus queries.
• Perform regular walk-throughs throughout the shift to periodically assess and address library operation issues, including supply replenishment, noise, trash, patron behavior/disruption, facilities, study room occupancy, and technology
• Explain and enforce library policies and procedures, and manage patron records
• Assists patrons with placing and/or receiving library inter-campus loans, GIL Express, and ILL requests.
• Processes daily incoming/outgoing mail, which includes fulfilling call slip requests via inter-campus, ARCHE, and Stat mail.
• Assist with larger-scale library projects and events, including space and collection management and campus

Minimum Requirements

• High school diploma or GED and one year of library, customer service, or office experience, or a combination of education and experience.

Preferred Requirements

• Recent experience in a college or university
• Familiarity with the use of computers
• Knowledge of library circulation processes in an automated environment

Other Details

Job Posting: 01/13/26, 12:00:00 AM
College/Business Unit: University Library
Location: Decatur Campus