Library Services Desk Assistant

Triton College; River Grove (IL); On-site; USD 23,000 - 28,000; Part time

Job summary

Triton College is seeking an Instructional Aide - Library to assist students, faculty, and staff with library resources and technology. The role involves circulation tasks, basic tech support, and helping users with Blackboard, student email, and portals.

You will work at the Library Service Desk, support daily operations, and collaborate with campus personnel to provide a welcoming learning environment.

Qualifications

• High school diploma or equivalent.
• 1 year of library experience.
• Previous work experience in a customer-based office environment.
• Strong Microsoft Business Applications Processing skills.
• Excellent customer service in person, over the phone, and online.
• Ability to adapt and learn new technology.
• Ability to work independently, as well as collaboratively as a contributing team player.
• Detail oriented, strong analytical thinking, interpersonal skills, and organizational skills.
• Multitasking, time management and excellent communication skills.
• A general knowledge of college policies and procedures. Specific knowledge of Library policies and procedures applicable to Triton.
• Library of Congress Call Number System
• Alma ExLibris System
• Primo VE
• Student Services Software

Responsibilities

• Daily contact with students, faculty, and staff, in person, over the telephone, and via email receiving requests for and providing information about Library & student service resources and their usage.
• Manage the daily operations of the Service Desk at the Library
• Circulating library materials: Alma ExLibris
• Maintaining Loanable Technology inventory organization
• Re-shelving, Shelf Reading, & Shifting books
• Monitor the function of all computers, scanners, and printers, including changing toners and replenishing printer paper supply.
• Maintain order of the Library, deal with disruptions, problems/concerns according to Triton College and the Library policies and procedures.
• Ensure/safeguard opening and closing of the Library, attentiveness for the prevention of theft, destruction of hardware and software and illegal activities such as software prating and copyright infringement.
• Identify software applications and hardware malfunctions and report to manager, coordinator or supervisor.
• Other duties assigned.

Skills

MS Office

Customer Service

Adaptability

Team Player

Communication

Organization

Time Management

Library Policies

IT Troubleshooting

Public Services

Education

High school diploma or equivalent

Tools

Alma ExLibris System

Primo VE

Library of Congress Call Number System

Student Services Software

Job description

Triton College is seeking an Instructional Aide - Library to assist students, faculty, and staff with library resources and technology. The role involves circulation tasks, basic tech support, and helping users with Blackboard, student email, and portals.

You will work at the Library Service Desk, support daily operations, and collaborate with campus personnel to provide a welcoming learning environment.