Instructional Aide - Library

Triton College; River Grove (IL); On-site; USD 23,000 - 28,000; Part time

Job summary

Triton College is seeking an Instructional Aide - Library to assist students, faculty, and staff with library resources and technology. The role involves circulation tasks, basic tech support, and helping users with Blackboard, student email, and portals.

You will work at the Library Service Desk, support daily operations, and collaborate with campus personnel to provide a welcoming learning environment.

Qualifications

• High school diploma or equivalent.
• 1 year of library experience.
• Previous work experience in a customer-based office environment.
• Strong Microsoft Business Applications Processing skills.
• Excellent customer service in person, over the phone, and online.
• Ability to adapt and learn new technology.
• Ability to work independently, as well as collaboratively as a contributing team player.
• Detail oriented, strong analytical thinking, interpersonal skills, and organizational skills.
• Multitasking, time management and excellent communication skills.
• A general knowledge of college policies and procedures. Specific knowledge of Library policies and procedures applicable to Triton.
• Library of Congress Call Number System
• Alma ExLibris System
• Primo VE
• Student Services Software

Responsibilities

• Daily contact with students, faculty, and staff, in person, over the telephone, and via email receiving requests for and providing information about Library & student service resources and their usage.
• Manage the daily operations of the Service Desk at the Library
• Circulating library materials: Alma ExLibris
• Maintaining Loanable Technology inventory organization
• Re-shelving, Shelf Reading, & Shifting books
• Monitor the function of all computers, scanners, and printers, including changing toners and replenishing printer paper supply.
• Maintain order of the Library, deal with disruptions, problems/concerns according to Triton College and the Library policies and procedures.
• Ensure/safeguard opening and closing of the Library, attentiveness for the prevention of theft, destruction of hardware and software and illegal activities such as software prating and copyright infringement.
• Identify software applications and hardware malfunctions and report to manager, coordinator or supervisor.
• Other duties assigned.

Skills

MS Office

Customer Service

Adaptability

Team Player

Communication

Organization

Time Management

Library Policies

IT Troubleshooting

Public Services

Education

High school diploma or equivalent

Tools

Alma ExLibris System

Primo VE

Library of Congress Call Number System

Student Services Software

Job description

Position Title

Instructional Aide - Library

Position Type

Hourly

Department

Academic Success

Salary & Working Hours

• Rate of pay: $17.00 per hour; maximum 28 hours per week

Required Documents

• Official transcripts required prior to employment (if applicable)

Pre-Employment Screening

• Recommended hire will be subject to pre-employment screenings

EEO Statement

• Triton College is an AA/EOE

Essential Function

Maintain an inviting atmosphere to provide students, faculty, and staff assistance in the use of computers, scanners, printers as well as Microsoft applications within the Library. Provide a wide variety of basic public, technical, and clerical services including circulation and resource information. Assist users over the phone, online, and in person regarding Blackboard/online courses, student email and student portal inquiries. Collaborate with faculty, staff, and students to reserve designated study rooms/ class areas

Qualifications

• High school diploma or equivalent

Experience

• 1 year of library experience
• Previous work experience in a customer-based office environment

Skills

• Strong Microsoft Business Applications Processing skills
• Excellent customer service in person, over the phone, and online.
• Ability to adapt and learn new technology.
• Ability to work independently, as well as collaboratively as a contributing team player.
• Detail oriented, strong analytical thinking, interpersonal skills, and organizational skills.
• Multitasking, time management and excellent communication skills.
• A general knowledge of college policies and procedures. Specific knowledge of Library policies and procedures applicable to Triton.
• Library of Congress Call Number System
• Alma ExLibris System
• Primo VE
• Student Services Software

Training

Training will be provided as needed.

Responsibilities

• Daily contact with students, faculty, and staff, in person, over the telephone, and via email receiving requests for and providing information about Library & student service resources and their usage.
• Manage the daily operations of the Service Desk at the Library
• Circulating library materials: Alma ExLibris
• Maintaining Loanable Technology inventory organization
• Re-shelving, Shelf Reading, & Shifting books
• Monitor the function of all computers, scanners, and printers, including changing toners and replenishing printer paper supply.
• Maintain order of the Library, deal with disruptions, problems/concerns according to Triton College and the Library policies and procedures.
• Ensure/safeguard opening and closing of the Library, attentiveness for the prevention of theft, destruction of hardware and software and illegal activities such as software prating and copyright infringement.
• Identify software applications and hardware malfunctions and report to manager, coordinator or supervisor.
• Other duties assigned.

EEO Declaration

Triton College reaffirms its commitment not to discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, disability, veteran status, age or any other basis which is protected by law in offering benefits, services, as well as educational and employment opportunities.

Employer Statement

Triton College is an Affir... Employer