Library Circulation & Tech Support Specialist

The University of Tampa; Tampa (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free Tuition

Paid leave

Wellness initiatives

Health Reimbursement Account

Disability Insurance

Employee Assistance Program

On-Campus Dining discount

On-Campus Parking

Campus amenities access

Fitness center

Pet insurance

Flexible Spending Accounts

Job summary

The University of Tampa's Macdonald-Kelce Library seeks a Library Technical Assistant to support daily library operations and provide exceptional service to students, faculty, staff, and guests. Reporting to the Circulation Manager, the role includes circulation services, patron assistance, supervising student employees, and supporting course reserves.

Responsibilities include managing the Circulation Desk, assisting with course reserves, training student staff, helping patrons with equipment,

Qualifications

• High school diploma or equivalent required.
• Strong written, verbal, interpersonal, organizational, and time-management skills.
• Ability to learn, interpret, and explain library resources, services, and procedures.
• Ability to manage and prioritize multiple responsibilities in a busy environment with frequent interruptions.
• Relevant experience providing customer service or instruction.
• Proficiency with Microsoft Office applications and the ability to quickly learn University systems and software, including Workday.
• Ability to work effectively both independently and as part of a team.
• Strong problem-solving skills, attention to detail, and a solution-oriented approach.
• Ability to work effectively with a diverse population of students, faculty, staff, and visitors.
• Willingness to learn and embrace new technologies and evolving organizational practices.

Responsibilities

• Manage the Circulation Desk, serving as a primary contact for patron questions, library accounts, locating materials, and basic tech assistance.
• Oversee the management and maintenance of the Course Reserves collection.
• Assist with training and supervising student employees and coordinating work assignments.
• Instruct and assist patrons with library equipment and technology, including computers, printers, scanners, and related equipment.
• Perform library opening duties and provide backup support for processing new materials and interlibrary loan requests.
• Alternate with other staff members with desk duty during service hours.
• Participate in collection inventory, shelf-reading, shelving, and other projects to maintain the collection.
• Perform other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Time management

Teamwork

Problem solving

Technology learning

Workday literacy

Attention to detail

Diversity inclusion

Education

High school diploma or equivalent

Tools

Microsoft Office

Library systems

Job description

The University of Tampa's Macdonald-Kelce Library seeks a Library Technical Assistant to support daily library operations and provide exceptional service to students, faculty, staff, and guests. Reporting to the Circulation Manager, the role includes circulation services, patron assistance, supervising student employees, and supporting course reserves.

Responsibilities include managing the Circulation Desk, assisting with course reserves, training student staff, helping patrons with equipment,