Learning Tech Navigator: Library & Instructional Support

South College of Tennessee, Inc.; Cranberry Township (Butler County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Front Loaded PTO

Tuition Assistance

Medical, Dental, Vision

401(k) – with Employer Contribution

Job summary

South College seeks a Library & Instructional Technician to support the Instructional Design and Technology team, assist students with Canvas navigation, and provide training on instructional technologies. The role includes helping with the IDT Help Desk and maintaining library services and equipment.

The position emphasizes customer service, problem solving, and collaboration across campus teams, with opportunities for professional development and community engagement.

Qualifications

• Minimum Associate’s Degree.
• Bachelor’s Degree preferred.
• Library experience preferred.

Responsibilities

• Work with Instructional Design and Technology leadership on projects that support the IDT team.
• Assist students with navigating Canvas courses.
• Provide training and support for the basics of Canvas and other instructional technologies that support teaching and learning.
• Assist with IDT Help Desk on level 1 tickets.
• Provide excellent customer service and problem solving skills in assisting all users.
• Assist with maintenance and use of library collection, printer, computers, and laptops.
• Provide accurate circulation, interlibrary loan, and inter-campus loan services.
• Collect and report library usage data monthly and as requested.
• Supervise assigned Federal Work Study to provide sufficient coverage for all hours.
• Issue college ID cards to faculty, staff, and students. Maintain equipment and order supplies.
• Participate in assigned department teams, projects, and committees.
• Participate in Welcome Sessions and other assigned campus events to represent the library department.
• Attend all department and institutional meetings and training sessions as requested by supervisor.
• Participate in a minimum of one professional development and one community service activity each year.
• Adhere to South College's Commitment to Behavior Standards.
• Adhere to all policies and guidelines established by the institution, school, department, affiliated partners, as described in the employee handbook, and any other directives or memoranda.
• Complex Cognitive activities
• Advanced verbal and written communication often in stressful situations involving students or co-workers
• Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace
• Complete other duties as assigned by supervisor.

Skills

Customer service

Effective communication

Training and support

Canvas LMS

Education

Associate degree

Bachelor's degree preferred

Tools

Canvas LMS

Job description

South College seeks a Library & Instructional Technician to support the Instructional Design and Technology team, assist students with Canvas navigation, and provide training on instructional technologies. The role includes helping with the IDT Help Desk and maintaining library services and equipment.

The position emphasizes customer service, problem solving, and collaboration across campus teams, with opportunities for professional development and community engagement.