Clerk, Library Services

Joliet Junior College; United States; On-site; USD 26,000 - 27,000; Part time

Benefits offered by this job

Union representation: TOSSC-AFT Local

28 scheduled hours per week

Job summary

Joliet Junior College seeks a Part-time Clerk, Library Services to staff public service desks and virtual service points, facilitating access to materials and services for a diverse student population.

The role emphasizes detailed orientation, initiative, and strong customer service, with responsibilities in circulation, records, and promoting library resources in a fast-paced academic environment.

Qualifications

• High School diploma or equivalent.
• Successful customer service experience in a library environment.
• Extensive PC skills; Microsoft Office Suite for Windows/macOS, Email, Internet.
• Ability to operate office equipment and library security systems.
• Self-motivated with good written and verbal communication.
• Ability to work with a diverse population in a team.
• Commitment to library values and service excellence.

Responsibilities

• Demonstrate exemplary customer service and interpersonal skills; assist users in-person and online.
• Uphold and interpret library procedures for users.
• Determine user needs; locate materials; assist with technical issues.
• Facilitate access to materials and services using new and existing technologies.
• Maintain reserves and circulation; check out/in materials.
• Assist in collecting and disseminating statistics on collections and services.
• Keep public areas neat and stocked; monitor space usage.
• Maintain library inventory and report lost or damaged items.
• Support library marketing and create displays.
• Participate in professional development to improve library services.
• Open/close the library when needed.
• Perform other duties as assigned.

Skills

Customer service

Public desk assistance

Microsoft Office

Email & Internet

Communication skills

Spanish language proficiency

Education

High School diploma or equivalent

Tools

Automated library systems

Job description

Position Title: Clerk, Library Services Job Description: POSITION TITLE: Clerk, Library Services STATUS: Part time DEPARTMENT: Library DIVISION: Academic Affairs CLASSIFICATION: Non-exempt UNION: TOSSC-AFT Local 604 REPORTS TO: Department Chair, Library PLACEMENT: Grade 103 HIRING RANGE: $18.78 - $19.91 hourly Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY

This position staffs the library’s public service desks as well as virtual service points and is responsible for facilitating access to library materials and services. This includes assisting library users, maintaining library circulation and patron records and promoting library resources and services. This position requires a detail-oriented, self-starter who takes initiative and enjoys relating to a diverse population of library users in a fast-paced work environment with multiple interruptions.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

1. Demonstrate exemplary customer service, communication and interpersonal skills by understanding and applying the college’s policies and procedures. Able to assist library users in a professional manner in-person and online.
2. Uphold and interpret library procedures to library users.
3. Determine library user needs; check on the availability of library materials; assist library users in locating library materials and refer library users to librarians as needed; aid library users requiring technical assistance with library equipment.
4. Facilitate access to library materials and services using new and existing technologies.
5. Perform access services related duties such as: maintain course and textbook reserves, check-out/in library and institutional partners’ materials.
6. Assist with the collection, compilation, and dissemination of statistics related to library collections and services.
7. Maintain a neat appearance of all public use areas to include picking up and shelving materials as needed.
8. Monitor usage of library spaces.
9. Maintain library inventory by shelving library materials, shelf reading, shifting library materials, and assisting with collection management activities. Report on lost, missing, or damaged materials.
10. Assists with library marketing initiatives, including creating displays
11. Provide recommendations to enhance and improve library services by participating in professional development opportunities and other trainings related to library services and collections.
12. Open/close the library as needed.
13. Other projects and duties as assigned.

MINIMUM QUALIFICATIONS

1. High School diploma or equivalent.
2. Successful customer service experience in a library environment.
3. Extensive personal computer skills and a thorough knowledge of several software applications including Microsoft Office Suite for Windows and/or Mac, E-mail, and Internet.
4. Working knowledge of office equipment such as multi-line digital phone system, scanner and copy machines; and library security system equipment and related software.
5. Ability to work under minimal supervision by being self-motivated/self-disciplined.
6. Excellent verbal and written communication skills, and ability and willingness to work cooperatively with a diverse population in a team-based work environment.
7. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
8. Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS

1. Academic library experience or an LTA certificate.
2. Knowledge of automated library systems and additional computer applications.
3. English and Spanish verbal and written communication proficiency.
4. Demonstrated multicultural competence.

WORK SCHEDULE

1. This position is part of a Saturday rotation. A typical work week is 20 hours plus 7.5 hours every other Saturday during the academic semester.
2. Hours subject to change during summer, breaks, and as needed for office coverage.

PHYSICAL DEMANDS

1. Normal office physical demands.
2. Ability to lift and transport 70 pounds including moving book trucks, lifting and physical processing of materials.

WORKING CONDITIONS

1. Duties are performed indoors in the usual office environment.
2. Ability to access computer screens and electronic records in software packages currently used by the library and college with the ability to input data to the correct systems.

BENEFITS

Technical Office Support Staff Council (TOSSC)-AFT Local 604 Full Time/Part Time: Part time Union (If Applicable): TOSSC Scheduled Hours: 28

Founded in 1901 as the nation’s first public community college, JJC’s dedication to student learning, community prosperity, and personal growth has influenced generations of students and community partners. Our five campuses and extension centers ensure accessibility and empower 30,000 students annually to improve their lives through the power of education. Our commitment to our mission drives the change and innovation necessary to meet the evolving needs of our students, employees, and community. Our continued success is drawn from talented, diverse, and committed employees whose knowledge and passion for education create a thriving culture both in and out of the classroom. JJC supports an inclusive and collaborative environment where everyone can learn, grow, and perform at their best. We invite you to apply your skills and experience in a way that supports excellence and rewards your contributions. Join our family and make JJC your first choice!

ANNUAL CLERY SAFETY REPORT (ASR) NOTICE

Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security report is available at the JJC Police Department website: along with other safety information. If you would like to receive the ASR in booklet form, you may stop by the Campus Police Department located on Main Campus in G-1024 or call Campus Police at 815-280-2234. The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses. This information is required by law and is made available by the Joliet Junior College Police Department.