Library Senior Clerk

City of Springfield Human Resources; East Springfield (PA); On-site; USD 26,000 - 32,000; Full time

Job summary

The City of Springfield Public Library seeks a courteous library clerk to perform clerical tasks and support patrons.

Under the direction of the Branch Manager and Central Library Manager of Borrower’s Services, you will check materials in and out, handle holds, process returns, and prepare monthly statistics while ensuring accurate cash handling for fines. Evening and weekend work is required.

Qualifications

• High school diploma or equivalent.
• Ability to interact successfully with staff and the public.
• Ability to understand and follow oral and written instructions.
• Knowledge of public library policy, services, practices, plans and problems.

Responsibilities

• Check library materials in and out; assist patrons with questions.
• Pack and unpack delivery shipments; manage holds and patron records.
• Process overdue items, billing, and cash handling for fines.
• Prepare monthly statistics; remove old periodicals.
• Perform other duties as assigned; work nights and weekends.

Skills

Customer service

Cash handling

Patron relations

Oral/written instructions

Education

High school diploma

Job description

Position Purpose/Summary

Responsible for performing clerical tasks in the library and maintaining good customer service relations with the patrons. Work is performed under the direction of the Branch Manager and Central Library Manager of Borrower's Services. No supervision is exercised over other employees.

Position Purpose/Summary

Responsible for performing clerical tasks in the library and maintaining good customer service relations with the patrons. Work is performed under the direction of the Branch Manager and Central Library Manager of Borrower's Services. No supervision is exercised over other employees.

Essential Functions

• Checks library materials in and out. Empties book drop, answers directional questions and registers borrowers.
• Packs and unpacks delivery shipment.
• Handles paging slips by retrieving items to be sent to another library.
• Orders supplies for library as instructed.
• Processes overdue items, billing, handles cash through collections and special notices
• Resolves patron concerns regarding claims returns, damaged items, etc.
• Manage patron holds and patron records
• Prepares monthly statistics
• Records and processes periodicals and pulls the old ones for deletion
• Removes items from the hold shelf and returns same to other libraries
• Prepares a weekly cash summary for delivery to the Central Library
• Ability to work nights and weekends
• Performs other related duties as assigned.

Knowledge, Skills, And Abilities

• Ability to interact successfully with staff and the public.
• Ability to understand and follow oral and written instructions.
• Knowledge of public library policy, services, practices, plans and problems.
• Ability to work nights and weekends.

Education And Experience

High school diploma or equivalent.