Library Services Clerk- part time

City Of League City; League City (TX); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

City Of League City is seeking a library staff member to provide excellent customer service to patrons and internal city departments. The role focuses on reference basics, assisting with patron accounts, and guiding users to library resources.

Responsibilities include staff at service points, reshelving, program support, and processing materials. Evening and weekend shifts are required, with a high school diploma or equivalent. Experience in customer service is a plus.

Qualifications

• High school diploma or equivalent required.
• One year library experience and/or customer service experience preferred.
• Ability to follow instructions and work with limited supervision.

Responsibilities

• Staff library service points and perform general library tasks.
• Assist patrons with accounts and access to collections and services.
• Provide referrals to appropriate library staff or services.
• Maintain and organize assigned areas; reshelving returned materials.
• Support library programming and promotional efforts.
• Process incoming and outgoing library materials.
• Work efficiently on routine, repetitive tasks.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Typing 40 wpm

MS Office (Word/Excel/Outlook)

Education

High School Diploma or equivalent

Tools

SirsiDynix Symphony WorkFlows

Springshare Cloud Software for Libraries

Microsoft Office (Word/Excel/Outlook)

Job description

This position is responsible for providing excellent customer service to library patrons and internal customer service to city departments and other library sections. It is essential that the person in this position be an outstanding representative of the library's mission and values. The person in this position must have a basic knowledge of the principles of reference and information services.

• Staff library service points, performing general library and other related tasks at each.
• Be approachable and available to patrons, with an investment in the positive outcome of each interaction.
• Perform user-focused tasks including assisting with patron accounts and access to library collections and services, as well as providing referrals to appropriate library collections, services, and staff.
• Maintain, re-stock, and organize assigned areas, including routing and reshelving returned materials.
• Support library programming and promotional efforts.
• Perform processing of incoming and outgoing library materials.
• Manage time efficiently while working independently doing routine, repetitive tasks.
• Perform other duties as assigned.

• Must be available to work nights and weekends.
• High school diploma or equivalent required.
• Any combination of experience and education which provides the applicant with the level of required knowledge and abilities will be considered.

Knowledge of:

• Staff roles and the library's mission and role in the community.
• The ethics and values of libraries and the library profession, which includes knowledge of the Library Bill of Rights and the ALA code of Ethics.
• Ability to maintain confidentiality of library records and information.
• The Dewey Decimal System.
• Knowledge and experience with Library's ILS, SirsiDynix Symphony WorkFlows.
• Springshare Cloud Software for Libraries
• The City/County library policies and procedures.
• Microsoft Office applications, including Word, Excel, and Outlook.

Skill in:

• Using computers, e-readers, tablets, and other personal electronic devices.
• Strong attention to detail and ability to multi-task.

Ability to:

• Ability to follow verbal and written instructions.
• Ability to work with limited supervision.
• Ability to manage time effectively.
• Type 40 wpm.

Additional preferred qualifications:

• One year of library experience and/or working in customer service.
• Experience in cash-handling.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.