Library Security & Customer Service Specialist

Indianpolis Marion County Publ; Indianapolis (IN); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

The Indianapolis Public Library is seeking a Library Security Assistant at the Irvington Branch in Indianapolis, IN. This full-time role focuses on both customer service and security duties, including patrolling, monitoring entry points, and enforcing safety policies.

The position requires strong communication skills, the ability to handle stressful situations, and a willingness to work varied day/evening/weekend shifts. Bilingual ability is a plus.

Qualifikationen

• Four years of high school or equivalency.
• Post-secondary education preferred.
• Oral and written communication skills.
• Previous security experience preferred.
• Able to work the normally scheduled work time for this position.
• Able to cope with daily job-related stress and challenges.
• Ability to perform security needs.
• Bilingual (preferred but not required).
• Ability to lift 20 to 50 lbs.
• Knowledge of office practices and procedures, including skills in operating a computer, workplace technology including email, internet and automated software, while working with attention to detail.
• Knowledge of safety hazards and how to manage them.
• Ability to multi-task and prioritize.

Aufgaben

• De-escalate, while ensuring patron compliance with security rules and regulations.
• Document and resolve conflicts.
• Work in an environment with constant public contact with people from all backgrounds, age groups, and abilities.
• Demonstrate flexibility, positive attitude, excellent interpersonal skills and cultural sensitivity in working with patrons, staff members and the community.
• Creatively solve problems, negotiate and handle stressful situations in a positive manner.
• Respond to emergencies and incidents promptly and according to policy.
• Inspect and patrol premises regularly.
• Provide high quality and equitable customer service, developing professional relationships with patrons and the community.
• Enforce the library’s Behavior Policy and determine when behavior in the library is inappropriate with Manager or Person-In-Charge.

Kenntnisse

Oral and written communication

Bilingual

Customer service

Multi-tasking

Problem solving

Stress management

Attention to detail

Ability to lift 20-50 lbs

Ausbildung

High school diploma or equivalent

Post-secondary education preferred

Jobbeschreibung

The Indianapolis Public Library is seeking a Library Security Assistant at the Irvington Branch in Indianapolis, IN. This full-time role focuses on both customer service and security duties, including patrolling, monitoring entry points, and enforcing safety policies.

The position requires strong communication skills, the ability to handle stressful situations, and a willingness to work varied day/evening/weekend shifts. Bilingual ability is a plus.