Library Services Specialist

La-Porte-County-Public-Library-1; Michigan City (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

La Porte County Public Library in Indiana is seeking a Library Services Assistant (Clerical I) to support daily public services on an hourly schedule. The role focuses on helping patrons, guiding them to resources, and handling circulation duties.

The position emphasizes customer service, cash handling, and proficiency with computers, library software, and office equipment to support visitors and library operations.

Qualifications

• High school diploma or equivalent required.
• 1-year customer service experience.
• Cash handling experience using a cash drawer, register, and credit card machine.
• Experience and proficiency with computers, the internet, Microsoft Office, email, library specific software and standard office equipment including phones. Ability to learn new technologies.

Responsibilities

• Provide hand-on customer service, answers customer questions, helps customers find library materials, assist customers with use of public computers, personal devices, and office equipment.
• Develop familiarity with all collections and provide reader advisory services with audience appropriate content.
• Create and maintain accurate customer accounts, sets up new customer accounts, makes changes to customer information, and reconciles customer accounts.
• Use the library's website to locate information, resources, and services, and assist customers in navigating digital content, account features, and online tools.
• Handle materials, empty book returns; process requested items; inspect, shelve and shift materials; maintain orderly shelves; maintain orderly library spaces.
• Assists with library events including setup, cleanup, and crowd control, directional assistance, and tracking attendance numbers.
• Operate a point-of-sale system and cash handling, counts, collects, and records cash and credit transactions; completes paperwork as required.
• Performs light cleaning and janitorial tasks. Monitors and reports more complex issues with cleaning, mechanical systems, and building issues.
• Promote library classes, events, and services to customers.
• May be assigned to a specific area or may be a floater.
• Apply Library policies consistently with all customers, staff, and vendors.

Skills

Customer service

Cash handling

Computer literacy

Microsoft Office

Public library software

Education

High school diploma or equivalent

Tools

Cash register

Public computers

Library software

Job description

La Porte County Public Library in Indiana is seeking a Library Services Assistant (Clerical I) to support daily public services on an hourly schedule. The role focuses on helping patrons, guiding them to resources, and handling circulation duties.

The position emphasizes customer service, cash handling, and proficiency with computers, library software, and office equipment to support visitors and library operations.