Library Security Assistant (Full-time)

Indianpolis Marion County Publ; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

The Indianapolis Public Library is seeking a Library Security Assistant at the Irvington Branch in Indianapolis, IN. This full-time role focuses on both customer service and security duties, including patrolling, monitoring entry points, and enforcing safety policies.

The position requires strong communication skills, the ability to handle stressful situations, and a willingness to work varied day/evening/weekend shifts. Bilingual ability is a plus.

Qualifications

• Four years of high school or equivalency.
• Post-secondary education preferred.
• Oral and written communication skills.
• Previous security experience preferred.
• Able to work the normally scheduled work time for this position.
• Able to cope with daily job-related stress and challenges.
• Ability to perform security needs.
• Bilingual (preferred but not required).
• Ability to lift 20 to 50 lbs.
• Knowledge of office practices and procedures, including skills in operating a computer, workplace technology including email, internet and automated software, while working with attention to detail.
• Knowledge of safety hazards and how to manage them.
• Ability to multi-task and prioritize.

Responsibilities

• De-escalate, while ensuring patron compliance with security rules and regulations.
• Document and resolve conflicts.
• Work in an environment with constant public contact with people from all backgrounds, age groups, and abilities.
• Demonstrate flexibility, positive attitude, excellent interpersonal skills and cultural sensitivity in working with patrons, staff members and the community.
• Creatively solve problems, negotiate and handle stressful situations in a positive manner.
• Respond to emergencies and incidents promptly and according to policy.
• Inspect and patrol premises regularly.
• Provide high quality and equitable customer service, developing professional relationships with patrons and the community.
• Enforce the library’s Behavior Policy and determine when behavior in the library is inappropriate with Manager or Person-In-Charge.

Skills

Oral and written communication

Bilingual

Customer service

Multi-tasking

Problem solving

Stress management

Attention to detail

Ability to lift 20-50 lbs

Education

High school diploma or equivalent

Post-secondary education preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Library Security Assistant (Full-time)

002004 - Irvington Branch Regular Full-Time 2004 - Irvington Branch, Indianapolis, IN, US

• Title:Library Security Assistant
• Location:Irvington Branch
• Hours:Full-time (40 Hours)
• Schedule: May vary, but will include day, evening, and weekend hours
• Starting Hourly Rate: $18.30
• FLSA Status:Non-Exempt

Position Summary:

The Library Security Assistant for the Indianapolis Public Library is to perform both customer service and security responsibilities. Check entire building and secure points of entry, exits and interior areas during the day and at opening/closing. Ensure patron and staff compliance with general safety/security rules and regulations and adherence to the Behavioral Policy set forth by IndyPL. Manage and report accidents and incidents that occur on library property. This position functions as part of a department or branch public services team to provide high quality and equitable internal and external customer service. When not directly addressing patron behavior issues, this position is expected to provide general customer service to patrons and perform general library clerical duties.

A successful candidate will…

• Have four years of high school or equivalency
• Post-secondary education preferred
• Oral and written communication skills
• Previous security experience preferred
• Able to work the normally scheduled work time for this position
• Able to cope with daily job-related stress and challenges.
• Ability to perform security needs
• Bilingual (preferred but not required).
• Ability of lift 20 to 50 lbs.
• Knowledge of office practices and procedures, including skills in operating a computer, workplace technology including email, internet and automated software, while working with attention to detail.
• Knowledge of safety hazards and how to manage them.
• Ability to multi-task and prioritize.

What does the job look like?

• De‑escalate, while ensuring patron compliance with security rules and regulations.
• Document and resolve conflicts.
• Work in an environment with constant public contact with people from all backgrounds, age groups, and abilities.
• Demonstrate flexibility, positive attitude, excellent interpersonal skills and cultural sensitivity in working with patrons, staff members and the community.
• Creatively solve problems, negotiate and handle stressful situations in a positive manner.
• Respond to emergencies and incidents promptly and according to policy.
• Inspect and patrol premises regularly.
• Provide high quality and equitable customer service, developing professional relationships with patrons and the community.
• Enforce the library’s Behavior Policy and determine when behavior in the library is inappropriate with Manager or Person-In-Charge.

What’s In It for You?

IndyPL offers a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid long term disability, employer paid group life coverage, generous amounts of PTO, and a Library paid pension plan. The Library proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. We are proud to be an EEO/AA employer M/F/D/V.