Library Reference Assistant: Digital Services & Patrons

City of Leesburg; Leesburg (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

City of Leesburg is seeking a paraprofessional to deliver customer-oriented library services, perform advanced bibliographic searches, and support information services using library resources and digital tools. You will assist at service points, plan and prepare flyers, help with events, digitize materials, manage social media content, and answer patrons by phone, email, and desk.

Evening and Saturday hours are required; a degree with library experience and strong computer skills are requested.

Qualifications

• Requires a bachelor’s or associate degree with public library experience.
• Requires experience with public library organizations and customer service experience or an equivalent combination of education, training, and experience, which provides the necessary knowledge, skills and abilities for this job.
• Requires strong computer skills, experience with Microsoft Office applications and mobile devices.
• Must be able to work evenings and some Saturdays.
• Requires a valid State of Florida driver license and satisfactory driving record as a condition of initial and continued employment.
• Must be able to work weekends and evenings.

Responsibilities

• Operates library computers for data entry and information retrieval.
• Assists with planning and preparation of flyers, posters, and bibliographies for the library.
• Participates in special civic and library events.
• Staffs service points to assist patrons in circulation, information, and reference activities, including Readers’ Advisory.
• Performs trouble-shooting tasks on computers, and assists patrons with public computer and equipment use.
• Assists the librarians with technology classes and programs.
• Helps maintain and add content on the Library’s social media accounts.
• Performs tasks related to digitizing and preserving material in the library’s special collections.
• Assists patrons and staff with current technologies and applications, such as mobile devices, social media, etc.
• Plans and coordinates the scheduling and borrowing of Book Club materials.
• Conducts bibliographic searches for serials, periodicals, special collections, and print and non-print materials.
• Assists librarians with aspects of collection development including selection, recommendations, and weeding.
• Attends staff meetings to exchange information, attends in-service training and technical classes, webinars, or conferences to improve technical skills.
• Performs related tasks such as managing desk, phone, and email inquiries, directing vendors and service technicians to the appropriate persons, and assisting with various library projects.

Skills

Customer service

Public library experience

Computer skills

Microsoft Office

Mobile devices

Social media

Research skills

Education

Bachelor's or Associate degree

Tools

Library databases

Job description

City of Leesburg is seeking a paraprofessional to deliver customer-oriented library services, perform advanced bibliographic searches, and support information services using library resources and digital tools. You will assist at service points, plan and prepare flyers, help with events, digitize materials, manage social media content, and answer patrons by phone, email, and desk.

Evening and Saturday hours are required; a degree with library experience and strong computer skills are requested.