Library Technician

Prince William County Government; Prince William (IN); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

VRS retirement

401a and 457 plans

Paid leave / holidays

Health, dental & vision plans

Life Insurance

EAP

Career development opportunities

Virginia Library Association member

Public Service Loan Forgiveness (PWCG)

Job summary

Prince William County Government’s Potomac Library seeks a Library Technician to deliver high-quality customer service, support daily desk operations, and assist patrons with technology.

You will support collection management, coordinate with staff, and engage with the community at outreach events. 37.5 hours weekly; starting wages $21.14–$26.65 per hour; comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or GED.
• 1 year of customer service experience.
• Experience with collection maintenance: recalls, weeding, catalog updates.
• Experience as a team lead or supervisor.
• Cash handling experience.
• Proficiency with Microsoft Office and common office equipment.

Responsibilities

• Provide friendly frontline customer service and act as desk lead in the supervisor's absence to manage workflow and daily reports.
• Help patrons use computers, copiers and software; deliver basic tech training to staff and the public.
• Maintain the library collection; coordinate recalls and withdrawals; liaison between Material Services and public service staff.
• Accurately handle cash transactions and process daily financial reports; may serve as Passport Acceptance Agent.
• Represent the library at community outreach events and promote services to the public.

Skills

Customer service

Team leadership

Cash handling

Microsoft Office

Education

High school diploma or GED

Tools

Office equipment

Public computers

Cash register

Job description

Posting number: 202610787

Department: LIBRARY

Division: PUBLIC SERVICES

Job classification: Library Technician /B21

Posting type: Open

Categories: Library

Summary

Are you passionate about public service and enjoy working as part of a collaborative, supportive team? We are seeking a full-time Library Technician who is energetic, dedicated, and committed to providing exceptional service to both staff and the diverse community we serve. Join the team at Potomac Library, where creativity, professional growth, and community engagement are valued, and where you'll have the opportunity to make a meaningful impact every day.

About This Role

Join our team to deliver exceptional customer service to patrons of all ages while keeping daily library operations running smoothly. As a key frontline team member, you will handle daily desk operations, assist patrons with technology, support collection management, and represent the library at community events.

Key Responsibilities

• Customer Service & Frontline Operations: Provide friendly, high-quality assistance to all patrons. Serve as the acting service desk lead in the supervisor's absence to manage workflow and process daily reports.
• Technology & Support: Help patrons use computers, copiers, and software. Perform basic troubleshooting for public technology and office equipment, and deliver technology training to staff and the public.
• Collection & Department Liaison: Maintain the library collection by coordinating recalled and withdrawn materials, acting as the primary point of contact between Material Services and public service staff.
• Financial & Administrative: Accurately handle cash transactions, process daily financial report, and may serve as a certified Passport Acceptance Agent.
• Community Engagement: Represent the library and promote its services at community outreach events.

Minimum Requirements

High school diploma or G.E.D.

Preferences

• 1 year customer service experience
• Experience with collection maintenance: processing recalls, weeding materials, and updating catalog records.
• Experience as a team lead or person in charge
• Cash handing experience
• Experience with Microsoft Office and common office equipment.

Special Requirements

The position may require travel to other branches within the system. A DMV check will be conducted for employees who drive while on County business.

Work Schedule

This is a 37.5 hour per week position. Scheduled hours will fall within the following times: Monday - Wednesday 9 am - 8 pm and Thursday - Saturday 9 am - 5 pm. Schedule may vary depending on the needs of the library. Weekend and evening work are required.

Starting Salary Range

$21.14 - $26.65 / hour

We also offer great benefits including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings plans
• Paid Annual Leave / Sick Leave / Personal Leave
• Paid Holidays
• Group Medical, Dental, & Vision Health Plans
• Group Life Insurance
• Employee Assistance Program (EAP)
• Career Development Opportunities
• Membership to the Virginia Library Association

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness.

The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

To view the class description in its entirety.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.