Library Assistant - Draper Library

UNAVAILABLE; Somerville in Draper (UT); On-site; USD 2,066,000 - 3,306,000; Full time

Job summary

Unknown Library System seeks a friendly, customer-focused library assistant to provide reference services and reader’s advisory at the information desk. You will assist with library technology resources and perform a range of circulation and clerical tasks.

The role requires strong communication, ability to work with diverse patrons, and willingness to travel to different locations for events and programs. Background checks are required.

Qualifications

• Three years of direct customer service experience or an equivalent combination of related education and experience.
• Background check via fingerprinting and RAP Back program enrollment is required.

Responsibilities

• Provide general reference and reader’s advisory services, in person or by phone.
• Provide clerical support for librarian collection development activities.
• Perform circulation functions and general library support tasks.

Skills

Customer service

Telephone etiquette

Cash handling

Written communication

Teamwork

Job description

Job Description

JOB SUMMARY

Provides general reference and reader’s advisory services at the information desk and assists customers with the use of library technology resources. Performs a wide range of circulation functions and clerical support tasks.

MINIMUM QUALIFICATIONS

Three (3) years of direct customer service experience; OR an equivalent combination of related education and experience. Education may not be substituted for one (1) year of required customer service experience.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS

• Provides general reference and reader’s advisory services, in-person or via telephone.
• Provides clerical support for librarian collection development activities.
• Performs a wide range of circulation functions and assigned general library support tasks.

Library Branches

• Assists librarians with displays, system projects, library tours, programming, and/or promotion activities.
• Provides assigned clerical support tasks for the periodicals collection.
• Assists customers with the use of library technology resources.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Knowledge of:

• Basic library operations
• Telephone etiquette
• Cash handling procedures
• Literary genres
• Library cataloguing and metadata

Skills and Abilities to:

• Work with job-specific equipment, tools, systems, and computer software
• Organize workloads and prioritize tasks to adhere to deadlines
• Interact effectively with co-workers and the public
• Work independently and also in a team environment
• Communicate effectively both verbally and in writing
• Problem-solve and make sound decisions
• Work effectively with people from diverse social, economic, and ethnic backgrounds
• Follow verbal and written procedures and instructions
• Perform data entry

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work is performed primarily in an indoor environment, with occasional exposure to outside weather conditions when emptying book drops. Considerable standing, walking, and sitting.Requires the ability to bend, kneel, stoop, reach, lift up to 30 pounds, and push/pull a loaded shelving cart weighing up to 150 pounds.

IMPORTANT INFORMATION REGARDING THIS POSITION

Work schedule may include evenings and Saturdays.

Occasional travel to a variety of locations to perform work and/or attend meetings is required.