Library IT Support Technician — Weekend Desk

METRO | 599; Danbury (CT); On-site; USD 40,000 - 50,000; Part time

Job summary

A public library in Danbury is seeking a Computer Technician responsible for providing technical support to patrons and staff. The ideal candidate will have a Bachelor’s degree or equivalent training, plus at least one year of experience in a public service environment. The role requires excellent customer service skills and the ability to troubleshoot hardware and software issues. This position entails working flexible hours, including Saturdays.

Qualifications

• Minimum 1 year experience working in a public service environment.
• Experience with various computer hardware and software.
• Ability to assist patrons and staff with technical issues.

Responsibilities

• Provide first level technical support to library patrons and staff.
• Respond to Help Desk requests for hardware and software issues.
• Install and configure hardware and software on library machines.
• Assist in maintaining an accurate inventory of technology equipment.
• Provide in-person assistance at the public service desk.

Skills

Technical support

Customer service

Hardware and software installation

Troubleshooting

Education

Bachelor’s degree or equivalent training/certification

Job description

A public library in Danbury is seeking a Computer Technician responsible for providing technical support to patrons and staff. The ideal candidate will have a Bachelor’s degree or equivalent training, plus at least one year of experience in a public service environment. The role requires excellent customer service skills and the ability to troubleshoot hardware and software issues. This position entails working flexible hours, including Saturdays.