PT Computer Technician at Danbury Library

METRO | 599; Danbury (CT); On-site; USD 40,000 - 50,000; Part time

Job summary

A municipal library is seeking a Computer Technician to provide first level technical support and assist with varied technical services, including setup and maintenance of computers and peripherals. The ideal candidate must have a bachelor's degree and a minimum of one year of public service experience. This role requires excellent customer service skills and availability during weekdays and weekends.

Qualifications

• Minimum 1 year experience working in a public service environment.
• Must demonstrate excellent customer service skills to a diverse population.
• Ability to assist with technical issues during weekend open hours.

Responsibilities

• Provide first level technical support to patrons and staff.
• Assist with the implementation of new technology.
• Document troubleshooting progress and escalate tickets as necessary.

Skills

Technical support

Customer Service

Troubleshooting

Computer hardware/software installation

Education

Bachelor’s degree or equivalent training/certification

Job description

Statement of duties: As a member of the Technology Department, the computer technician is responsible for providing first level technical support to patrons and staff. They will perform varied technical services, including the setup and maintenance of computers, peripherals, and software. They will assist the Senior and Computer Technicians with projects as needed. This position will be responsible for handling technician issues during the library’s weekend open hours.

Essential Functions:

• Responds to incoming telephone calls, emails, and Help Desk ticket requests for assistance from patrons and staff experiencing problems with hardware, software, and other equipment.
• Assists with the implementation of new technology when necessary.
• Provides support for the library’s automated circulation system, Wifi, internet access, self-check machines, telephone and telecommunications systems.
• Installs and configures computer hardware and software on public and staff machines.
• Assists in the scheduling and performing of backups of public and staff PCs as needed.
• Assists staff in use of software and computer related tasks. Provides support for problems with PCs, Chrome devices, faxes, printers, scanners, mobile devices, etc.
• Provides equipment setup and breakdown for library programs and room use by outside organizations.
• Provides in person assistance at a public service desk, and demonstrates excellent customer service skills to a diverse population.
• Documents troubleshooting progress and investigate issues before escalating tickets to the next level of support.
• Images and install new computers.
• Acts as the point of contact for IT related issues during Saturday shift.
• Helps maintain an accurate inventory of technology equipment.
• Attends meetings and trainings as needed to remain current with changing technology.

Qualifications:

Bachelor’s degree or equivalent training/certification

Minimum 1 year experience working in a public service environment

Work schedule will be during the week either 10AM-3PM or 3PM-8PM and Saturdays 10AM-2PM.

Application Information

Application Submission:

Qualified applications must be submitted online at www.danbury-ct.gov/employment. This position will remain open until filled. EEO/M/F/D/V

Important Note: Paper applications will not be accepted.

The application must be completed in its entirety. Omissions, false, misleading or inaccurate information will result in rejection of the application.

Please contact the Human Resources/Civil Service Department at [phone] or [e-mail] if you need assistance or if you have any general questions.

The City of Danbury will not discriminate against any applicant on the basis of sex, race, color, sexual orientation, genetic information, marital status, pregnancy, childbirth or related conditions, national origin, ancestry, age, veteran status, or disability, except where it is a bona fide occupational qualification.

We encourage African Americans, women, Hispanics, and other minorities who meet the minimum qualifications to apply. EEO/M/F/D/V