Part Time Computer Technician at Danbury Library

METRO | 599; Danbury (CT); On-site; USD 40,000 - 50,000; Part time

Job summary

A public library in Danbury is seeking a Computer Technician responsible for providing technical support to patrons and staff. The ideal candidate will have a Bachelor’s degree or equivalent training, plus at least one year of experience in a public service environment. The role requires excellent customer service skills and the ability to troubleshoot hardware and software issues. This position entails working flexible hours, including Saturdays.

Qualifications

• Minimum 1 year experience working in a public service environment.
• Experience with various computer hardware and software.
• Ability to assist patrons and staff with technical issues.

Responsibilities

• Provide first level technical support to library patrons and staff.
• Respond to Help Desk requests for hardware and software issues.
• Install and configure hardware and software on library machines.
• Assist in maintaining an accurate inventory of technology equipment.
• Provide in-person assistance at the public service desk.

Skills

Technical support

Customer service

Hardware and software installation

Troubleshooting

Education

Bachelor’s degree or equivalent training/certification

Job description

Statement of duties: As a member of the Technology Department, the computer technician is responsible for providing first level technical support to patrons and staff. They will perform varied technical services, including the setup and maintenance of computers, peripherals, and software. They will assist the Senior and Computer Technicians with projects as needed. This position will be responsible for handling technician issues during the library’s weekend open hours.

Essential Functions:

• Responds to incoming telephone calls, emails, and Help Desk ticket requests for assistance from patrons and staff experiencing problems with hardware, software, and other equipment,
• Assists with the implementation of new technology when necessary
• Provides support for the library’s automated circulation system, Wifi, internet access, self-check machines, telephone and telecommunications systems.
• Installs and configures computer hardware and software on public and staff machines
• Assists in the scheduling and performing of backups of public and staff PCs as needed
• Assists staff in use of software and computer related tasks. Provides support for problems with PCs, Chrome devices, faxes, printers, scanners, mobile devices, etc.
• Provides equipment setup and breakdown for library programs and room use by outside organizations.
• Provides in person assistance at a public service desk, and demonstrates excellent customer service skills to a diverse population
• Documents troubleshooting progress and investigate issues before escalating tickets to the next level of support
• Images and install new computers
• Acts as the point of contact for IT related issues during Saturday shift
• Helps maintain an accurate inventory of technology equipment
• Attends meetings and trainings as needed to remain current with changing technology

Qualifications:

Bachelor’s degree or equivalent training/certification

Minimum 1 year experience working in a public service environment

Work schedule will be during the week either 10AM-3PM or 3PM-8PM and Saturdays 10AM-2PM.