Public Library IT Technician — Weekend Support & Setup

METRO | 599; Danbury (CT); On-site; USD 40,000 - 50,000; Part time

Job summary

A municipal library is seeking a Computer Technician to provide first level technical support and assist with varied technical services, including setup and maintenance of computers and peripherals. The ideal candidate must have a bachelor's degree and a minimum of one year of public service experience. This role requires excellent customer service skills and availability during weekdays and weekends.

Qualifications

• Minimum 1 year experience working in a public service environment.
• Must demonstrate excellent customer service skills to a diverse population.
• Ability to assist with technical issues during weekend open hours.

Responsibilities

• Provide first level technical support to patrons and staff.
• Assist with the implementation of new technology.
• Document troubleshooting progress and escalate tickets as necessary.

Skills

Technical support

Customer Service

Troubleshooting

Computer hardware/software installation

Education

Bachelor’s degree or equivalent training/certification

Job description

A municipal library is seeking a Computer Technician to provide first level technical support and assist with varied technical services, including setup and maintenance of computers and peripherals. The ideal candidate must have a bachelor's degree and a minimum of one year of public service experience. This role requires excellent customer service skills and availability during weekdays and weekends.