Library Technician

Prince-William-County-Government; Virginia; On-site; USD 44,000 - 67,000; Full time

Benefits offered by this job

Retirement plans (401a/457)

Paid leave and holidays

Medical/Dental/Vision plans

Employee Assistance Program (EAP)

Career development opportunities

Job summary

Lake Ridge Library is hiring a Library Technician to provide superior customer service at the service desk and assist patrons with technology and library resources.

The role involves opening/closing the building, supporting programs and displays, and working with various digital resources. A high school diploma or GED is required, with preferred experience in libraries or customer service.

Qualifications

• High school diploma or GED required.
• Two years of customer service in library, bookstore, or retail preferred.
• Experience assisting others with technology ( PCs, tablets, eReaders) and Microsoft software.

Responsibilities

• Provide circulation assistance and explain library policies to patrons.
• Open and close the library building.
• Assist patrons with office equipment and library apps (Libby, Hoopla).
• Reconcile receipts and deposits at register and self-service kiosk.
• Serve as Team Lead or Person in Charge when needed.
• Assist with book displays, outreach events, and programming.
• Manage areas of the collection using ILS reports.
• Participate in library committees and trainings.

Skills

Customer service

Communication

Organizational skills

Time management

Technology assistance

Education

High school diploma or GED

Tools

ILS

Microsoft Office

Library apps

Job description

Are you searching for an engaging and community-oriented job? Would you like to ensure patrons of all ages experience imaginative programming and exceptional customer service? Consider working at Lake Ridge Library, a warm and welcoming space for individuals of all backgrounds. As a Library Technician, put your communication skills to good use as you interact with readers of all ages and help them take advantage of the many resources we have to offer.

This position is perfect for those with strong organizational and time management skills who enjoy the chance to demonstrate their creativity in partnership with others. If you’re passionate about libraries and have an interest in expanding your knowledge in this field, you’ll be thrilled to learn how many different tasks and experiences await you at Lake Ridge Library.

About This Role:

• Works at the service desk, providing superior customer service providing circulation assistance, explaining library policies and resources, and answering patron’s questions
• Opens and closes the building
• Assists patrons with the use of standard office equipment (scanners, copiers, printers, fax machines, PCs), Microsoft software, email sites, library apps (Libby, Hoopla, etc.), and digital resources (Ancestry, Kano, etc…)
• Reconciles receipts and deposits for the register and self-service kiosk
• Serves as the Team Lead or Person in Charge in the absence of management
• Assists with book displays, outreach events and programming (story time, book club, etc.)
• Responsible for several areas of the collection, including use of Integrated Library System reports
• Participates in Library committees and training sessions

Minimum Requirements:

High school diploma or G.E.D

Preferences:

• Two years of customer service experience in a library, bookstore or retail environment
• Scheduling flexibility
• Experience assisting others with technology (PCs, tablets, eReaders), standard office equipment and Microsoft software
• Experience serving as the Team Lead or Person in Charge
• Experience with cash handling in a work setting
• Experience with event planning or programming (such as book club, story time, scavenger hunts, etc.)
• Experience with an Integrated Library System (ILS)
• Experience conducting reference interviews and offering readers’ advisory assistance

Special Requirements:

The position may require travel to other branches within the system. A DMV check will be conducted for employees who drive while on County business.

Work Schedule:

This is a non-exempt 20 hour per week position. Scheduled hours typically include alternating Saturday shifts, one evening shift, and will fall within the following times: Monday – Wednesday 9am-6pm and Thursday – Saturday 9am-5pm.

Starting Salary Range

$21.14 - $32.17 per hour

We also offer great benefits including:

• 401a and 457 retirement savings plans
• Paid Annual Leave / Sick Leave / Personal Leave
• Paid Holidays
• Group Medical, Dental, & Vision Health Plans
• Employee Assistance Program (EAP)
• Career Development Opportunities

NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, click here for the class description.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.