Library IT: Endpoint & Service Desk Specialist

University of Colorado System; Allenspark (CO); On-site; USD 46,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Tuition assistance

ECO Pass

Job summary

The University of Colorado Boulder is seeking a Client & Endpoint Support Specialist to provide front-line technology support for Libraries employees and public-service environments. You will triage ServiceNow incidents, resolve routine to moderately complex endpoint, software, and hardware issues, document resolutions, and assist with inventory and administrative tasks.

As part of CU Boulder, you will work on-site with a focus on customer-centered service.

Qualifications

• Experience providing technical, customer service, helpdesk, endpoint, or equipment support.
• Bachelor's degree or equivalent or year-for-year experience in lieu of education.

Responsibilities

• Endpoint, Software, and Library Hardware support including triage and resolution of routine to moderately complex issues.
• ServiceNow ticket triage and customer support with clear communication and timely updates.
• Inventory and administrative support including hardware/software records and lifecycle management.

Skills

Technical support

Customer service

Communication

Problem solving

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Inventory management

Job description

The University of Colorado Boulder is seeking a Client & Endpoint Support Specialist to provide front-line technology support for Libraries employees and public-service environments. You will triage ServiceNow incidents, resolve routine to moderately complex endpoint, software, and hardware issues, document resolutions, and assist with inventory and administrative tasks.

As part of CU Boulder, you will work on-site with a focus on customer-centered service.