Library IT Endpoint Support Analyst

The University of North Carolina at Greensboro; Greensboro (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

The University of North Carolina at Greensboro seeks an embedded Endpoint Support Analyst to provide technology support for faculty and staff within the University Libraries and to manage the Campus-Wide Hardware Procurement program.

You will deploy, maintain, and lifecycle-manage enterprise workstations and peripherals, resolving issues with applications and services to ensure reliable support across the University.

Qualifications

• Associate's degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area with two years of experience in IT.
• Or a Bachelor's degree from an accredited institution with one year of IT experience in the related role.
• Or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree with equivalent education/experience.

Responsibilities

• Website Content Management: create, update, and evaluate pages; monitor accessibility and SEO reports; review content for accuracy and accessibility.
• Application Software and Hardware Support: develop and maintain documentation for applications and software; support access tools and data transfer; install and support library hardware devices.
• Research and Planning: collaborate with ITS teams, identify technologies, perform cost analyses, define scope, and assess timelines; assist clients with new library applications.

Skills

IT support

Technical documentation

Analytical thinking

Customer service

Education

Associate degree in Computer Information Technology

Bachelor's degree in related IT field

Job description

The University of North Carolina at Greensboro seeks an embedded Endpoint Support Analyst to provide technology support for faculty and staff within the University Libraries and to manage the Campus-Wide Hardware Procurement program.

You will deploy, maintain, and lifecycle-manage enterprise workstations and peripherals, resolving issues with applications and services to ensure reliable support across the University.