Library Tech Helpdesk & Endpoint Support

University of Colorado Boulder; Boulder (CO); In loco; USD 46.000 - 55.000; Tempo pieno

Descrizione del lavoro

The University of Colorado Boulder Libraries invites applications for a Client and Endpoint Support Specialist. This role provides front-line technology support for Libraries employees and public-service environments, triaging ServiceNow incidents and resolving routine to moderately complex endpoint issues.

Under supervision, you’ll document resolutions, maintain hardware/software inventories, and collaborate with campus IT partners to deliver timely, customer-centered service.

Competenze

• Bachelor’s degree or equivalent experience required.
• Experience providing technical, customer service, helpdesk, endpoint, or equipment support.
• Familiarity with IT service management (ITSM) workflows and ServiceNow preferred.

Mansioni

• Diagnose and resolve routine to moderately complex endpoint, software, and hardware issues.
• Triage and manage ServiceNow incidents and service requests; communicate with customers clearly.
• Maintain hardware/software inventory records and provide administrative support for the department.

Conoscenze

Helpdesk support

Endpoint support

Customer service

ITSM familiarity

Formazione

Bachelor’s degree or equivalent

Strumenti

ServiceNow

Descrizione del lavoro

The University of Colorado Boulder Libraries invites applications for a Client and Endpoint Support Specialist. This role provides front-line technology support for Libraries employees and public-service environments, triaging ServiceNow incidents and resolving routine to moderately complex endpoint issues.

Under supervision, you’ll document resolutions, maintain hardware/software inventories, and collaborate with campus IT partners to deliver timely, customer-centered service.