Library Information Assistant - Melrose Library

nypl; New York (NY); On-site; USD 38,000 - 44,000; Full time

Job summary

The New York Public Library (NYPL) is seeking a Library Information Assistant to provide service to patrons of all ages. This role includes circulation/reference support, assisting with outreach, and helping plan and deliver library programs.

Candidates will guide users through resources, teach basic Internet and library applications, and uphold library policies in a dynamic urban library environment.

Qualifications

• Experience delivering information queries and reference service to patrons of all ages.
• Customer-oriented with ability to guide users to resources.
• Familiarity with library programs, Internet and computer applications.

Responsibilities

• Provides circulation/reference service to patrons using print, media, and digital resources.
• Answers questions from the public in person, by phone, and online.
• Performs community outreach to promote library services and participation.
• Assists in planning and delivering library programs for children, teens, and adults.
• Instructs patrons on using the Internet and library computer applications.
• Manages fines, holds, and opening/closing procedures as needed.
• Ensures patrons follow library policies and procedures.
• May assist in managing the facility and operations in the absence of the Library Manager.

Job description

Overview

The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years. NYPL’s neighborhood libraries in the Bronx, Manhattan, and Staten Island—many of which date to Andrew Carnegie’s visionary philanthropy at the turn of the 20th century—are being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials.

The Library is seeking a Library Information Assistant to provide service to patrons of all ages. Information Assistants are responsible for assisting with information queries, providing circulation services, and supporting the outreach and programming activities of the Library. They should be a creative customer service expert with a passion for helping people explore resources in ways that allow them to follow their interests and discover new ones.

Key Responsibilities

• Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources
• Answers questions from the public in person, over the telephone and electronically
• Performs community outreach to promote and increase public participation and use of library services
• Assists in planning and delivering library programs for children, teens and/or adults
• Instructs patrons on the use of the Internet, computer applications and other Library services
• Assists with fines & fees management, collection development/weeding, reserves and opening/closing procedures
• Ensures patrons follow library policies and procedures
• May take responsibility for the facility, staff and operations in the absence of the Library Manager
• Performs other related duties as required