Library Information Assistant - Melrose Library

New York Public Library; New York (NY); On-site; USD 48,000 - 54,000; Full time

Job summary

The New York Public Library seeks a Library Information Assistant for Melrose Library. The role focuses on information queries, circulation services, and supporting outreach and programming for diverse patrons.

Requirements include a bachelor's degree and strong customer service, communication, and teamwork skills. The position is on-site with the Branch Libraries department, and involves assisting with programs and technology use.

Qualifications

• Bachelor's degree required.
• Public service experience with diverse patrons preferred.
• Strong interpersonal, oral, and written communication skills.

Responsibilities

• Provide circulation/reference service to patrons using print, media, and digital resources.
• Answer questions in person, by phone, and electronically.
• Assist in planning and delivering library programs for youth and adults.
• Instruct patrons on Internet use and library resources.
• Support outreach and community engagement activities.

Skills

Public service

Communication skills

Team player

Literature appreciation

Organizational skills

Tech literacy

MS Office & Google

Online searching

Education

Bachelor's degree

Tools

MS Word

Excel

PowerPoint

Google Apps

PCs

Macs

e-readers

Job description

Library Information Assistant - Melrose Library

Department: Branch Libraries

Employment Type: Full Time

Location: Melrose Library

Compensation: $50,427 / year

Description

Overview
The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years. NYPL’s neighborhood libraries in the Bronx, Manhattan, and Staten Island—many of which date to Andrew Carnegie’s visionary philanthropy at the turn of the 20th century—are being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials.

The Library is seeking a Library Information Assistant to provide service to patrons of all ages. Information Assistants are responsible for assisting with information queries, providing circulation services, and supporting the outreach and programming activities of the Library. They should be a creative customer service expert with a passion for helping people explore resources in ways that allow them to follow their interests and discover new ones.

Key Responsibilities

Under the general supervision of the Library Manager, a Library Information Assistant:

• Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources
• Answers questions from the public in person, over the telephone and electronically
• Performs community outreach to promote and increase public participation and use of library services
• Assists in planning and delivering library programs for children, teens and/or adults
• Instructs patrons on the use of the Internet, computer applications and other Library services
• Assists with fines & fees management, collection development/weeding, reserves and opening/closing procedures
• Ensures patrons follow library policies and procedures
• May take responsibility for the facility, staff and operations in the absence of the Library Manager
• Performs other related duties as required

Required Education, Experience & Skills

Required Education & Experience

• Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background

Required Skills

• Successfully demonstrated public service experience with the ability to work well with a diverse patronage
• Demonstrated interpersonal, oral, and written communication skills
• Successfully demonstrated ability to work as part of a team
• Appreciation of literature and desire to encourage reading in others
• Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
• Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs and e-reader devices
• Demonstrated knowledge of computer services including on-line searching, social media and reference resources and databases

Managerial/Supervisory Responsibilities

• May temporarily oversee the library in the absence of the Library Manager

More

Our Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

• Public service library

Physical Duties:

• Move and transport up to 15 lbs
• Remain in stationary position for periods of time
• Daily use of a computer

Physical Required?

No

Union/Non Union

Local 1930

FLSA Status

Non-Exempt

Schedule

35 hours per week to be scheduled during branch hours

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.

Union Salaries are determined by collective bargaining agreement(s).