Library Information Assistant - Eastchester Library

The New York Public Library; New York (NY); On-site; USD 45,384 - 55,469; Full time

Job summary

A major public library system in New York is seeking a Library Information Assistant to deliver outstanding customer service to patrons. Responsibilities include providing circulation and reference assistance, planning programs, and conducting community outreach. The ideal candidate will have a Bachelor's degree and a passion for literature, with strong interpersonal and organizational skills. This role is a great opportunity to contribute to a vital community resource while working in a diverse environment.

Qualifications

• Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background.
• Successfully demonstrated public service experience with the ability to work well with a diverse patronage.
• Demonstrated interpersonal, oral, and written communication skills.

Responsibilities

• Provides circulation/reference service to library patrons using various resources.
• Answers questions from the public in person and electronically.
• Performs outreach to promote library services.
• Instructs patrons on the use of Library services.

Skills

Public service experience

Interpersonal communication

Teamwork

Literature appreciation

Organization and planning

Computer skills

Knowledge of online resources

Spanish (preferred)

Education

Bachelor’s degree

Tools

MS Word

Excel

PowerPoint

Google applications

e-reader devices

Job description

Library Information Assistant - Eastchester Library

Join to apply for the Library Information Assistant - Eastchester Library role at The New York Public Library

Application Deadline: 17 December 2025

Department: Branch Libraries

Location: Eastchester Library

Compensation: $50,427 / year

Description

Overview

The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years. NYPL’s neighborhood libraries in the Bronx, Manhattan, and Staten Island—many of which date to Andrew Carnegie’s visionary philanthropy at the turn of the 20th century—are being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials.

The Library is seeking a Library Information Assistant to provide service to patrons of all ages. Information Assistants are responsible for assisting with information queries, providing circulation services, and supporting the outreach and programming activities of the Library. They should be a creative customer service expert with a passion for helping people explore resources in ways that allow them to follow their interests and discover new ones.

Key Responsibilities

• Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources
• Answers questions from the public in person, over the telephone and electronically
• Performs community outreach to promote and increase public participation and use of library services
• Assists in planning and delivering library programs for children, teens and/or adults
• Instructs patrons on the use of the Internet, computer applications and other Library services
• Assists with fines & fees management, collection development/weeding, reserves and opening/closing procedures
• Ensures patrons follow library policies and procedures
• May take responsibility for the facility, staff and operations in the absence of the Library Manager
• Performs other related duties as required

Required Education & Experience

• Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background

Required Skills

• Successfully demonstrated public service experience with the ability to work well with a diverse patronage
• Demonstrated interpersonal, oral, and written communication skills
• Successfully demonstrated ability to work as part of a team
• Appreciation of literature and desire to encourage reading in others
• Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
• Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs and e-reader devices
• Demonstrated knowledge of computer services including on-line searching, social media and reference resources and databases
• Preferred language: Spanish

Managerial/Supervisory Responsibilities

• May temporarily oversee the library in the absence of the Library Manager

Our Core Values

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

• Public service library

Physical Duties

• Move and transport up to 15 lbs
• Remain in stationary position for periods of time
• Daily use of a computer

Union / FLSA Status / Schedule

• Union: Local 1930
• FLSA Status: Non-Exempt
• Schedule: 35 hours per week to be scheduled during branch hours

Note: This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

Salary Statement

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies. Union Salaries are determined by collective bargaining agreement(s).