Library Customer Experience Specialist - Part Time

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 21,000 - 28,000; Part time

Job summary

The Cincinnati and Hamilton County Public Library is seeking a PT Library Customer Adviser at Walnut Hills to provide front-line service, including circulation, reference, tech help, and directional support. The role requires strong customer service, the ability to work evenings and weekends, and a high school diploma.

It supports essential library operations with a 24-hour weekly schedule and a pay rate of $17.48 per hour.

Qualifications

• Customer service experience required.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all library technologies.
• Lifting up to 50 pounds and pushing carts up to 150 pounds is required.
• Working irregular hours, including evenings and weekends, is required.

Responsibilities

• Circulates materials to customers, including checking materials in/out, processing holds, registering customers, and collecting fees.
• Assists customers with various technologies.
• Shelves returned materials.
• Searches for requested materials.
• Performs readers’ advisory and reference services.
• Participates in the location’s shared responsibilities, including desk set up, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
• Assists in collection maintenance, including weeding and reading shelves to ensure correct order.
• Assists with programs, displays, and meeting room approvals.
• Refers customers’ issues and complaints to managers and/or designated persons-in charge.
• Prepares and deposits money from fees.
• Serve as the person-in-charge in the absence of leadership, as needed.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library’s core beliefs, strategic priorities and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati & Hamilton County Public Library's workplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

Skills

Customer service

Material organization

Independent work

Tech assistance

Evenings and weekends

Lifting 50 lbs

Education

High school diploma

Job description

The Cincinnati and Hamilton County Public Library is seeking a PT Library Customer Adviser at Walnut Hills to provide front-line service, including circulation, reference, tech help, and directional support. The role requires strong customer service, the ability to work evenings and weekends, and a high school diploma.

It supports essential library operations with a 24-hour weekly schedule and a pay rate of $17.48 per hour.