Library Customer Experience Specialist

Pierce County Library System; Gig Harbor (WA); Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Basic Life

Long-Term Disability

Vacation

State Retirement System

Employee Assistance Program

Tax Sheltered Annuity Program

Descripción de la vacante

Pierce County Library System seeks a Regular Full-Time Customer Experience Clerk to deliver high-quality service at one or more library locations in Gig Harbor. You will assist patrons with library accounts, technology access, and readers’ advisory, while maintaining displays and processing routine circulation tasks.

The role requires an Associate’s degree and at least two years of public library/customer service experience, with flexibility to work evenings and weekends on a rotating schedule.

Formación

• Minimum requirements include an Associate’s Degree in a related field and two years public library/customer service experience OR any combination of education and experience providing the required knowledge and skills.
• Ability to work evenings and weekends on a rotating schedule and to adapt to schedule changes.
• May be assigned to work at multiple locations; valid Washington State driver’s license may be required.

Responsabilidades

• Provides high quality customer service for diverse customers of all ages at assigned library location(s).
• Assists customers with library accounts, public technology assistance, and readers’ advisory services.
• Performs routine circulation and customer account duties (check in/out materials, cash handling, etc.).
• Provides basic reference and readers’ advisory assistance in person, online and other formats.
• Provides hardware/software support for customer-accessed technologies and assists users with databases and electronic collections.
• Maintains displays, updates bulletin boards, posters, and flyers.

Conocimientos

Customer focus

Teamwork

Communication

Leadership

Problem solving

Educación

Associate’s Degree in related field

Descripción del empleo

Pierce County Library System seeks a Regular Full-Time Customer Experience Clerk to deliver high-quality service at one or more library locations in Gig Harbor. You will assist patrons with library accounts, technology access, and readers’ advisory, while maintaining displays and processing routine circulation tasks.

The role requires an Associate’s degree and at least two years of public library/customer service experience, with flexibility to work evenings and weekends on a rotating schedule.