Library Customer Experience Specialist – Multi-Location

Pierce County Library; Lakewood, DuPont, Tillicum (WA, WA, WA); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental

Life Insurance

Vacation

State Retirement System

Employee Assistance Program

Tax Sheltered Annuity Program

Deferred Compensation Program

Job summary

Pierce County Library System seeks a customer-focused library assistant to serve diverse patrons at Lakewood and DuPont locations. You will handle circulation tasks, assist with readers’ advisory, and support tech access while promoting library services.

Requires an associate degree and two years of library/customer service experience; evening/weekend availability may be required. Eligible candidates can apply by submitting resume and attachments by the stated closure date.

Qualifications

• Associate’s Degree in a related field is required.
• Two years public library/customer service experience preferred.
• Proficiency with basic office software is expected.

Responsibilities

• Delivers high-quality, customer-focused services to diverse patrons.
• Performs circulation tasks, assistance with databases and e-collections.
• Provides readers’ advisory and supports customer accounts.
• Balances deposits and supports program activities as needed.

Skills

Customer Focus

Teamwork

Communications

Cash Handling

Education

Associate’s Degree in related field

Tools

Integrated Library System

MS Office Suite

Job description

Pierce County Library System seeks a customer-focused library assistant to serve diverse patrons at Lakewood and DuPont locations. You will handle circulation tasks, assist with readers’ advisory, and support tech access while promoting library services.

Requires an associate degree and two years of library/customer service experience; evening/weekend availability may be required. Eligible candidates can apply by submitting resume and attachments by the stated closure date.