Library Customer Experience Pro (Temp) - 32hrs

Pierce County Library; Eatonville, Graham, South Hill (WA, WA, WA); On-site; USD 35,000 - 40,000; Part time

Benefits offered by this job

Medical/Dental/Life Insurance

Long-Term Disability

Vacation

State retirement system

Employee assistance program

Tax sheltered annuity program

Deferred compensation program

Additional life insurance

Job summary

Pierce County Library System in Washington state is hiring a Customer Experience Assistant (2) for part-time temporary shifts in the South Hill region, incl. Eatonville. The role involves direct customer service, library circulation tasks, tech support, and readers’ advisory across multiple locations.

Schedule varies by site with weekend/evening hours; starting pay is $25.10–$29.11 per hour within the pay grade, plus potential annual increases and overtime eligibility per FLSA status.

Qualifications

• Associate’s Degree in a related field.
• Two years public library/customer service experience; OR
• Any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job.
• Depending on area of assignment, a valid Washington State Driver’s License may be required.
• Must pass criminal background screening prior to hire.
• May be assigned to work at multiple locations. The ability to work evenings and weekends on a rotating schedule and to adapt to schedule changes.
• Ability to effectively navigate basic electronic record creation and storage.
• Use of basic office equipment.
• Basic keyboard and alpha/numeric data entry skills.
• Basic PC navigation skills in a Windows-based environment; ability to connect and print.
• Ability to navigate, search and use basic web functions and applications.
• Intermediate MS Office Suite skills (Outlook, Word, Excel).
• Specialized equipment or software skills sufficient to satisfactorily complete job responsibilities (e.g. HRIS).
• Integrated Library System, Inventory or Data Management system experience.
• Ability to successfully complete Basic MOS Certification or Course.
• Digital media, digital collections and ebooks knowledge.

Responsibilities

• Delivers high-quality, customer-focused services to diverse customers of all ages.
• Works with customers in person, by telephone, and digitally.
• Communicates and applies the Library’s policies and procedures, addresses and assists in resolving customer concerns, incidents, and complaints.
• Performs routine circulation and customer account management duties (check in/out materials, shelving, holds, library card registration, cash handling).
• Provides basic reference and readers’ advisory assistance in person, online and other formats.
• Provides hardware and software support for customer-accessed technologies, assists with databases and electronic collections.
• Assists customers to locate library materials and promotes library services.
• Maintains displays and paperwork; balances deposits and prepares reports.
• Acts as Person In Charge, as delegated or scheduled.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

Associate’s Degree in related field

Job description

Pierce County Library System in Washington state is hiring a Customer Experience Assistant (2) for part-time temporary shifts in the South Hill region, incl. Eatonville. The role involves direct customer service, library circulation tasks, tech support, and readers’ advisory across multiple locations.

Schedule varies by site with weekend/evening hours; starting pay is $25.10–$29.11 per hour within the pay grade, plus potential annual increases and overtime eligibility per FLSA status.