Library Customer Experience Specialist

Pierce County Library; Tacoma (WA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Sick Leave

Medical, Dental, and Basic Life

Vacation

State Retirement System

Employee Assistance Program

Tax Sheltered Annuity Program

Deferred Compensation Program

Job summary

Pierce County Library System is seeking a Customer Experience Assistant for a 32-hour work week in Bonney Lake/Sumner locations. The role focuses on delivering high-quality customer service, helping users access accounts, technology, and reading resources.

It requires strong communication and friendly, professional engagement with diverse patrons. The position involves in-person and remote assistance, routine circulation tasks, and supporting library programs.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to work effectively with diverse populations including children, teens, and adults.

Responsibilities

• Delivers high-quality, customer-focused services to diverse customers of all ages.
• Works with customers in person, by telephone, and digitally.
• Communicates and applies the Library’s policies and procedures, addresses and assists in resolving customer concerns, incidents, and complaints.

Skills

Communication skills

Customer service

Multitasking

Teamwork

Problem solving

Technology troubleshooting

Bilingual or multilingual

Education

Associate's Degree

Tools

Microsoft Office Suite

Library management systems

Job description

Pierce County Library System is seeking a Customer Experience Assistant for a 32-hour work week in Bonney Lake/Sumner locations. The role focuses on delivering high-quality customer service, helping users access accounts, technology, and reading resources.

It requires strong communication and friendly, professional engagement with diverse patrons. The position involves in-person and remote assistance, routine circulation tasks, and supporting library programs.