Library Customer Experience Lead — Evenings/Weekends

Mid-Continent Public Library; Parkville (MO); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

Mid-Continent Public Library is seeking a Full-Time Customer Service Supervisor for Parkville, MO. The role emphasizes leading by example on the service floor, coaching staff, and supporting technology and reader services.

You will be involved in supervising operations, coordinating room reservations, and handling events in a fast-paced library setting. The position requires two evenings per week and two weekends per month, with duties including building opening/closing and vendor liaison as

Formación

• 2+ years customer service experience.
• Experience leading or training staff is a plus.

Responsabilidades

• Interact with customers on the service floor as a role model for service.
• Provide on-the-job coaching to staff on service standards.
• Lead outdoor material deliveries when needed.
• Open/close the building and support floor staff.
• Coordinate room reservations and communicate needs.
• Assist customers with technology, reader services, and account transactions.

Conocimientos

Customer service

Staff coaching

Leadership

Training delivery

Problem solving

Communication

Educación

High School Diploma/GED

Descripción del empleo

Mid-Continent Public Library is seeking a Full-Time Customer Service Supervisor for Parkville, MO. The role emphasizes leading by example on the service floor, coaching staff, and supporting technology and reader services.

You will be involved in supervising operations, coordinating room reservations, and handling events in a fast-paced library setting. The position requires two evenings per week and two weekends per month, with duties including building opening/closing and vendor liaison as