Library Concierge & Customer Support Associate

Mid-Continent Public Library; Independence (MO); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Mid-Continent Public Library is seeking a Customer Service Associate I to be the first point of contact for customers in South Independence, MO. The role focuses on delivering exceptional in-person and phone assistance, guiding users in accessing library resources, and recommending materials tailored to interests.

Responsibilities include assisting with library card accounts, handling payments, and supporting curbside delivery.

Formación

• High School Diploma/HiSet/GED completion required.
• Customer service experience preferred.

Responsabilidades

• Provides customer service in person and over the phone.
• Guides customers in use of library resources and digital services.
• Recommends materials based on interests and availability.
• Assists with library card accounts and payments.
• Delivers materials via curbside delivery.
• Maintains the library collection and shelves materials correctly.
• Supports daily operations and customer inquiries.

Conocimientos

Verbal communication

Written communication

Teamwork

Customer service mindset

Problem solving

Adaptability

Attention to detail

Educación

High School Diploma or equivalent

Descripción del empleo

Mid-Continent Public Library is seeking a Customer Service Associate I to be the first point of contact for customers in South Independence, MO. The role focuses on delivering exceptional in-person and phone assistance, guiding users in accessing library resources, and recommending materials tailored to interests.

Responsibilities include assisting with library card accounts, handling payments, and supporting curbside delivery.