Library Customer Experience Lead

Mitsubishi Electric Automation, Inc. (MEAU); Tacoma (WA); On-site; USD 33,737 - 39,123; Part time

Benefits offered by this job

Sick Leave

Medical, Dental, and Basic Life Insurance

Employee Assistance Program

Job summary

Mitsubishi Electric Automation, Inc. (MEAU) is looking for a Customer Experience Assistant in the Parkland/Spanaway region to deliver high-quality service to library patrons. This role involves assisting individuals with library accounts, technology, and providing advisory services.

The ideal candidate should possess an Associate’s Degree, have at least two years of experience in customer service or library settings, and be committed to exceptional customer care.

Qualifications

• Two years of public library or customer service experience.
• Ability to apply library policies and resolve customer concerns.
• Proficiency in circulation and account management.

Responsibilities

• Provide high-quality customer service to diverse patrons.
• Assist patrons with library accounts and public technology.
• Deliver customer-focused services to individuals of all ages.

Skills

Customer Focus

Communication

Problem Solving

Teamwork

Education

Associate’s Degree in a related field

Tools

MS Office Suite

Library software suites

Job description

Mitsubishi Electric Automation, Inc. (MEAU) is looking for a Customer Experience Assistant in the Parkland/Spanaway region to deliver high-quality service to library patrons. This role involves assisting individuals with library accounts, technology, and providing advisory services.

The ideal candidate should possess an Associate’s Degree, have at least two years of experience in customer service or library settings, and be committed to exceptional customer care.