Library Customer Care Specialist

City of Las Cruces; Las Cruces (NM); On-site; USD 26,000 - 32,000; Full time

Job summary

City of Las Cruces seeks an entry-level Library Assistant to deliver friendly customer service in a public library setting. This role covers circulation, cataloging support, and program assistance, requiring accurate records handling and strong computer use.

Responsibilities include helping patrons, shelving materials, processing fines, and assisting with reports. Bilingual English/Spanish is desirable; lifting up to twenty pounds is expected.

Qualifications

• High school diploma or equivalent and 1 year of customer service experience.
• Bilingual English/Spanish desirable.
• Ability to operate an automated library circulation system.
• Strong accuracy in records management and cataloging processes.
• Good communication and courteous customer service skills.

Responsibilities

• Interacts with customers, responds to inquiries, and assists with information requests.
• Updates and maintains records, processes library materials, and supports programs.
• Receives, processes, and shelves materials; applies labels and repairs items as needed.
• Collects fines, handles cash, performs reconciliations, and maintains petty cash per policy.
• Conducts research and prepares various reports and forms.

Skills

Customer service

Bilingual English/Spanish

Multitasking

Cash handling

Communication

Education

High school diploma or equivalent

Tools

Automated library circulation system

Book shelving & sorting tools

Job description

City of Las Cruces seeks an entry-level Library Assistant to deliver friendly customer service in a public library setting. This role covers circulation, cataloging support, and program assistance, requiring accurate records handling and strong computer use.

Responsibilities include helping patrons, shelving materials, processing fines, and assisting with reports. Bilingual English/Spanish is desirable; lifting up to twenty pounds is expected.