Library Services Specialist - Patron Support & Tech

Carson-City,-Nv; Carson City (NV); On-site; USD 44,000 - 74,000; Full time

Job summary

Carson City Library is seeking a full-time library support technician to provide technical library assistance across circulation, reference, computer lab, cataloging, and book processing. Under supervision, responsibilities include assisting patrons, managing materials, and supporting operations within the library system.

Qualifications include two years of college in library sciences and library customer service experience, with strong knowledge of automated systems and records management.

Qualifications

• Equivalent to two (2) years of college level course work in library sciences; AND two (2) years of library customer service/support experience; OR an equivalent combination of education, training and experience.

Responsibilities

• Performs complex technical and/or specialized library support work, which requires independent judgment and knowledge of detailed activities related to library functions.
• Answers patron questions and instructs patrons in the use of specialized library computerized systems.
• Shelving and general upkeep of library materials and facilities.
• Locates materials for patrons, retrieves reserve books, renews and checks books in and out and receives and records monies.
• Calculates and records fines and payments; types and mails overdue notices and bills.
• Processes books by labeling, stamping and affixing covers, pockets and cards; routes processed materials to appropriate destination.
• Interacts extensively with patrons, district-wide staff and management, outside agencies, vendors, and other libraries.
• Orders additions to the collection following established guidelines; uses various computer systems to enter, edit and retrieve information; assigns call numbers to books and ensures appropriate documentation utilizing computerized systems.
• Receives and processes interlibrary loan requests and records all transactions.
• Receives and processes reserve requests; maintains reserve materials.
• Maintains accurate records and files.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing/participating as a member of a work team.
• Acts as receptionist and receives and screens visitors and telephone calls and directs the caller to the proper person or personally handles the call; provides information which requires the use of judgment and interpretation of policies and rules.
• May oversee and train volunteers and part-time staff others in work procedures.
• Demonstrates courteous and cooperative behavior when interacting with the public and City staff; acts in a manner that promotes a harmonious and effective workplace environment.

Skills

Library services

Reference materials

Public desk etiquette

Business arithmetic

Office procedures

Computer applications

Record keeping

Written English

Customer interaction

Education

Two years college in library sciences

Tools

Automated library systems

Interlibrary loan systems

Cataloging software

Job description

Carson City Library is seeking a full-time library support technician to provide technical library assistance across circulation, reference, computer lab, cataloging, and book processing. Under supervision, responsibilities include assisting patrons, managing materials, and supporting operations within the library system.

Qualifications include two years of college in library sciences and library customer service experience, with strong knowledge of automated systems and records management.