Library Generalist

Strategic Government Resources, Inc.; Leander, Northern (TX, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Gulfshoresal is seeking an entry-level Library Assistant to perform routine tasks and provide daily support across library operations.

You will assist patrons, handle circulation activities, support programs, and help maintain collections with guidance from supervisors. The role requires a customer-service mindset and the ability to work a schedule that includes mornings, afternoons, evenings, and weekends.

Qualifications

• High School Diploma or equivalent.

Responsibilities

• Provides customer service to Library users in person and on the phone.
• Answers informational questions for all ages regarding library resources.
• Assists patrons with circulation-related services (membership, inter-library loan requests, reservations, payments).
• Assists patrons with technology support and access to public computers, software, and devices.
• Assists patrons with navigating the online library catalog.
• Receives and sorts returned materials; shelves materials as needed.
• Processes and receives new materials; repairs damaged items.
• Provides administrative support to librarians and supervisors.
• Attends meetings and training sessions.
• Performs security, light cleaning, and setup/cleanup for library operations.
• Supports Library programs by creating promotional materials and displays and assisting during events.

Skills

Customer service

Information/reference help

Administrative support

Technology assistance

Patron assistance

Education

High School Diploma or equivalent

Library Science coursework or library experience (6 months)

Job description

Performs entry-level work with routine complexity. Provides assistance in the daily operation in various areas of the library. Duties include assisting patrons in their use of the library, providing administrative support to the supervisors, providing support to Library programs and collection maintenance, and checking-in and processing Library materials. Works under moderate supervision, with limited latitude for the use of initiative and independent judgement.

Essential Duties & Required Qualifications

• Provides customer service to Library users in person and on the phone.
• Answer informational and reference questions for all ages regarding the library’s resources and provide directions to various library sections or other facilities.
• Assists patrons in circulation related services, such as establishing and renewing Library memberships, inter-library loan requests, reserving books and collecting payments at circulation desk.
• Assists patrons of all ages with technology support including access to library computers, use of online resources, use of computer software available on public computers, and use of photocopier, scanner, and fax machine.
• Assists patrons of all ages in navigating the library online catalog.
• Assists in receiving and sorting returned library materials.
• Assists in shelving Library materials when needed.
• Assists in processing and receiving new Library materials, and repairing damaged Library material
• Provides administrative support to librarians for collection development, maintenance, and supervisors.
• Attend meetings and training sessions.
• Performs security, light cleaning, and straightening tasks necessary to open and close the library.
• Provides support for Library programs by designing, preparing promotional materials, monthly book displays, and setting up and cleaning up program spaces, and assisting during events.
• Ability to work under pressure with few mistakes.
• Exceptional customer service must be a high priority.
• Performs related duties as assigned.

Required Education and Experience

• High School Diploma, or equivalent.
• Minimum of one year of customer service experience.
• Minimum of six months working in a public or school library OR earned a minimum of 4 credit hours from an accredited college or university in Library Science or a related field.
• Ability to work hours other than the regular daytime schedule, such as mornings, afternoons, evenings, and weekends.

Required Certificates and Licenses

• Must have First Aid and CPR/AED certification within six months of hire date.

Preferred Qualifications

• Active/current First Aid and CPR/AED certifications.
• Ability to speak Spanish.
• Experience working for a government entity, such as a city, county, or state.