Library Assistant: Customer Service & Cataloging Pro

City of Mesa; Mesa (AZ); On-site; USD 17,000 - 25,000; Part time

Job summary

City of Mesa's Red Mountain Library Branch is seeking two part-time Library Assistants to support a range of clerical and paraprofessional tasks. The role includes assisting patrons, performing bibliographic searches, cataloging, and handling circulation in a public library setting.

Strong customer service skills and knowledge of library resources are essential. Some night and weekend shifts may be required; work is performed per established policies and independent judgment is used.

Qualifications

• Two years of college-level coursework in Liberal Arts, Library Science, or related field.
• Some public contact experience in a library or closely related environment (6 months–1 year).

Responsibilities

• Retrieves information from computer and print resources to help library users find books or information.
• Assists and trains library users in using computer and print resources.
• Answers questions and provides service for routine reference questions; refers complex questions to the appropriate Librarian.
• Assists users in using specialized equipment.
• Explains or interprets library policy.
• Checks library materials in and out, receives monies, and maintains deposit and patron accounts.
• Receives, processes, and makes library materials available to the public.
• Promotes the use of library materials using marketing techniques.
• Coordinates the library’s interlibrary loan activities, including monitoring overdue books, requesting payment for lost/damaged materials, and communicating with patrons.

Skills

Customer service

Bibliographic searching

Cataloging

Circulation

Reference sources

Education

Two years of college-level coursework in Liberal Arts, Library Science, or related field

Job description

City of Mesa's Red Mountain Library Branch is seeking two part-time Library Assistants to support a range of clerical and paraprofessional tasks. The role includes assisting patrons, performing bibliographic searches, cataloging, and handling circulation in a public library setting.

Strong customer service skills and knowledge of library resources are essential. Some night and weekend shifts may be required; work is performed per established policies and independent judgment is used.