Library Concierge & Tech Help Specialist

Richland Library; Columbia (SC); On-site; USD 31,000 - 41,000; Full time

Job summary

Richland Library in Columbia, SC is seeking a Library Assistant to help customers locate, check out, renew materials, and place holds, both in-person and by phone.

You will assist with equipment, answer questions, process holds, manage returns, collect statistics, handle payments, and support programs for diverse audiences. The role requires solid communication and tech skills and at least two years of postsecondary education.

Qualifications

• At least two years of post secondary education from an accredited college or university.
• At least one year clerical or other relevant work experience; equivalent combination of training and experience may be considered.
• Excellent communication and technical skills, including a good understanding of technology.
• Ability to perform all job duties.

Responsibilities

• Works directly with customers locating, checking out, and renewing materials, placing holds, using automated library system.
• Assists customers (in-library and on telephone) with basic informational and directional requests.
• Assists customers with using PAC terminals, copiers, and other equipment.
• Answers reference and technology questions, interprets library policies to customers and staff, and refers to professionals as needed.
• Supports departmental needs: maintaining supplies, statistics, cleaning, scheduling meeting rooms, and orderliness of the collection.
• Implements best practice standards and assures alignment with guidelines, policies, and procedures.
• Answers questions and interprets general policies and procedures to customers.
• Conducts searches for holds and other materials on shelves using printouts and lists.
• Empties material return boxes, transports materials and processes returned items.
• Gathers, compiles, or submits required data and statistics; handles fees and payments.
• Enforces the Richland Library Code of Conduct and follows guidelines.
• May assist with programs and trainings for diverse audiences including story times, film showings, and technology trainings.

Skills

Communication skills

Technical proficiency

Customer service

Education

High School or better

Job description

Richland Library in Columbia, SC is seeking a Library Assistant to help customers locate, check out, renew materials, and place holds, both in-person and by phone.

You will assist with equipment, answer questions, process holds, manage returns, collect statistics, handle payments, and support programs for diverse audiences. The role requires solid communication and tech skills and at least two years of postsecondary education.