North Main Associate

Richland Library; Columbia (SC); On-site; USD 31,000 - 41,000; Full time

Job summary

Richland Library in Columbia, SC is seeking a Library Assistant to help customers locate, check out, renew materials, and place holds, both in-person and by phone.

You will assist with equipment, answer questions, process holds, manage returns, collect statistics, handle payments, and support programs for diverse audiences. The role requires solid communication and tech skills and at least two years of postsecondary education.

Qualifications

• At least two years of post secondary education from an accredited college or university.
• At least one year clerical or other relevant work experience; equivalent combination of training and experience may be considered.
• Excellent communication and technical skills, including a good understanding of technology.
• Ability to perform all job duties.

Responsibilities

• Works directly with customers locating, checking out, and renewing materials, placing holds, using automated library system.
• Assists customers (in-library and on telephone) with basic informational and directional requests.
• Assists customers with using PAC terminals, copiers, and other equipment.
• Answers reference and technology questions, interprets library policies to customers and staff, and refers to professionals as needed.
• Supports departmental needs: maintaining supplies, statistics, cleaning, scheduling meeting rooms, and orderliness of the collection.
• Implements best practice standards and assures alignment with guidelines, policies, and procedures.
• Answers questions and interprets general policies and procedures to customers.
• Conducts searches for holds and other materials on shelves using printouts and lists.
• Empties material return boxes, transports materials and processes returned items.
• Gathers, compiles, or submits required data and statistics; handles fees and payments.
• Enforces the Richland Library Code of Conduct and follows guidelines.
• May assist with programs and trainings for diverse audiences including story times, film showings, and technology trainings.

Skills

Communication skills

Technical proficiency

Customer service

Education

High School or better

Job description

Works directly with customers locating, checking out, and renewing materials, placing holds, using automated library system; assists customers (in-library and on telephone) with basic informational and directional requests

Assists customers with using PAC terminals, copiers, and other equipment

Answers reference and technology questions, responds to customer requests, completes complex processes correctly, interprets Library policies and procedures to customer and other staff members, and refers customers to professional staff for assistance as appropriate

Supports departmental / location needs, including but not limited to, maintaining supplies, statistics, cleaning, checking and trouble-shooting equipment, scheduling and confirming meeting rooms, and maintaining orderliness of the Library’s collection

Implements best practice standards and assures alignment with guidelines, policies, and procedures

Answers questions and interprets and communicates general policies and procedures to customers

Conducts searches for holds and other materials on shelves using printouts and lists

Empties materials return boxes, transports materials and processes returned item

Gathers, compiles, or submits required data and statistics

Handles fees and payments

Enforces the Richland Library Code of Conduct and follows established guidelines

May assist with programs and trainings for diverse audiences including but not limited to, story times, film showings, and technology trainings

Requirements:

• At least two years of post high school education from an accredited college or university.
• At least one year clerical or other relevant work experience; equivalent combination of training and experience may be considered.
• Excellent communication and technical skills, including a good understanding of technology.
• Ability to perform all job duties.

Location, Salary & Hours:

Where: Richland Library North Main, 5306 North Main Street, Columbia, SC 29203

Salary: $30,713-$41,000 bi-weekly plus excellent benefits .

Hours: 37.5 hours per week to include alternating weekends:

Job Role & Level: A3; Pay Grade & Salary Band: 3; FLSA Status: Non-Exempt

** Richland Library may change location and schedule of any library job.

Deadline: Open Until Filled. However, we reserve the right to close this posting without notice.

Why the Richland Library?

Richland Library is a vibrant, contemporary organization that provides resources and information that advance the Midlands. Offering state-of-the-art technology, a great variety of literary and cultural programs and 12 bustling facilities located throughout the county, Richland Library offers a truly customized, modern library experience for residents and visitors alike.

The Richland Library is an award-winning, forward-thinking public library system because of our exceptional, diverse staff, who are passionate about serving our community. Be a part of our team and help us to continue to fulfill our mission to help our customers learn, create and share.

We are guided by our shared Vision: “to enhance the quality of life for our entire community”; and by strategic objectives including advancing our community, having an engaged staff who make a significant positive difference, and enhancing the experience and outcomes of customers who interact with Richland Library.

We are an equal opportunity employer; we consider all qualified candidates without regards to race, color, sex (to include pregnancy, childbirth, and all related medical conditions), religion or belief, gender identity, sexual orientation, national origin, age, genetic information, disability, military or veteran status, marital status, or any basis prohibited by federal, state or local law. The Library also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities. Please indicate if you need assistance completing any forms or to otherwise participate in the application process.

Education

Required

High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.