Library Circulation Services Assistant, Part-time

Pennsylvania-College-of-Technology; Williamsport (Lycoming County); On-site; USD 21,000 - 30,000; Part time

Job summary

Penn College in Williamsport, PA is seeking a part-time Circulation Assistant to support library services. The role offers 18–25 hours per week with potential additional hours during peak periods.

Responsibilities include desk coverage, circulation transactions, and assisting patrons with equipment and library guidelines. Candidates should have a HS diploma and at least 1 year library experience, with strong communication and multitasking skills.

Qualifications

• High School Diploma or educational equivalent. Required
• One (1) year work experience in a library or equivalent experience in a public service environment. Required
• Must possess a friendly presence, professional demeanor, and helpful attitude. Required
• Must be responsible, reliable, and able to assess a variety of situations due to the dynamic environment of Circulation. Required
• Ability to work on own initiative. Required
• Ability to become knowledgeable of library and department guidelines and procedures and college policies and procedures. Required
• Ability to handle constantly changing flow of activity and transactions at the Circulation desk; remain productive during slow times; be able to multitask effectively during busy times; maintain composure and professionalism during stressful situations. Required
• Good problem solving skills. Required
• Ability to perform basic troubleshooting on library equipment. Required
• Functional ability with computers and Microsoft Office programs. Required
• Effective oral and written communication skills. Required

Responsibilities

• Provide coverage and customer service at the Circulation service desks.
• Perform circulation operations, including but not limited to shelving and general stack maintenance, using established library guidelines and procedures.
• Utilize the library online system to execute circulation, reserve, and booking transactions.
• Answer the telephone at the Circulation desks, direct calls, answer routine questions, deliver messages, and provide prompt response to library loading dock entrance request calls.
• Be observant and respond, as appropriate, to alarms at the security gates and alarmed exits doors using established guidelines and procedures.
• Assist patrons in the operation of microcomputers, scanners, projectors, audiovisual equipment, copiers, assistive technology equipment and devices, fax, and other equipment in reference and Circulation areas of library.
• Understand, follow, and communicate established library guidelines and procedures to patrons using the library.
• Act as a liaison between patrons and staff.
• May be required to work in other departments of the library to provide assistance, support, and coverage as needed for library service desks and areas.
• Open and close the library using established procedures.
• Provide assistance, support, and occasional coverage for staff and students working in non-library departments of the library building.
• Direct the activities of and assign duties to student workers; train as appropriate

Skills

Friendly demeanor

Professional attitude

Multitasking

Communication skills

Problem solving

Basic computer skills

Education

High School Diploma

1 year library experience

Tools

Microsoft Office

Job description

Overview

Under the supervision of the Library Operations and Circulation Manager, this part-time position provides flexible coverage and support for circulation services and other library operations as needed. Work hours range from 18 to 25 hours per week, with additional hours during peak periods. The employee may be required to work on short notice to cover staff absences or when the college announces weather-related delays or cancellations. The employee participates in library outreach events as needed, including extended hours during final exam periods and other community engagement activities.

Qualifications

EDUCATION

• High School Diploma or educational equivalent. Required

EXPERIENCE

• One (1) year work experience in a library or equivalent experience in a public service environment. Required

ABILITIES AND SKILLS

• Must possess a friendly presence, professional demeanor, and helpful attitude. Required
• Must be responsible, reliable, and able to assess a variety of situations due to the dynamic environment of Circulation. Required
• Ability to work on own initiative. Required
• Ability to become knowledgeable of library and department guidelines and procedures and college policies and procedures. Required
• Ability to handle constantly changing flow of activity and transactions at the Circulation desk; remain productive during slow times; be able to multitask effectively during busy times; maintain composure and professionalism during stressful situations. Required
• Good problem solving skills. Required
• Ability to perform basic troubleshooting on library equipment. Required
• Functional ability with computers and Microsoft Office programs. Required
• Effective oral and written communication skills. Required

Responsibilities

• Provide coverage and customer service at the Circulation service desks.
• Perform circulation operations, including but not limited to shelving and general stack maintenance, using established library guidelines and procedures.
• Utilize the library online system to execute circulation, reserve, and booking transactions.
• Answer the telephone at the Circulation desks, direct calls, answer routine questions, deliver messages, and provide prompt response to library loading dock entrance request calls.
• Be observant and respond, as appropriate, to alarms at the security gates and alarmed exits doors using established guidelines and procedures.
• Assist patrons in the operation of microcomputers, scanners, projectors, audiovisual equipment, copiers, assistive technology equipment and devices, fax, and other equipment in reference and Circulation areas of library.
• Understand, follow, and communicate established library guidelines and procedures to patrons using the library.
• Act as a liaison between patrons and staff.
• May be required to work in other departments of the library to provide assistance, support, and coverage as needed for library service desks and areas.
• Open and close the library using established procedures.
• Provide assistance, support, and occasional coverage for staff and students working in non-library departments of the library building.
• Direct the activities of and assign duties to student workers; train as appropriate

ADDITIONAL RESPONSIBILITIES

• Enter data for various circulation reports, utilizing appropriate software applications

Physical Standards and Special Job Features

• Ability to push loaded book trucks on wheels; weight of loaded book truck is dependent upon incumbent’s own physical capabilities.
• Ability to reach shelves at heights of approximately 82" high while standing on step stool.
• Frequent lifting not to exceed 35 lbs.
• Standing for long periods of time.

Pay Transparency

Hourly rate is $18.23.

College Statement

This is not a complete itemization of all facets of this position. This job description is not an employment agreement or contract. The College has the exclusive right to alter this job description at any time without prior notice.

EEO Statement

Penn College is committed to equal opportunity and the diversity of its workforce.

Job Code

L1176