Library Circulation & Patron Services Specialist

City of Springfield, MA; Springfield (MA); On-site; USD 36,000 - 48,000; Part time

Job summary

City of Springfield, MA library seeks a part-time Borrower's Services clerk to perform clerical tasks and maintain good customer service relations with patrons. Work is under theBranch Manager and Central Library Manager of Borrower's Services, with no supervision over other employees.

Responsibilities include checking materials in/out, handling book drops, paging slips, delivering supplies, processing overdue items, holds and records, and preparing weekly cash summaries.

Qualifications

• High school diploma or equivalent.
• Experience in customer service preferred.
• Ability to work nights and weekends.

Responsibilities

• Checks library materials in and out.
• Empties book drop, answers directional questions and registers borrowers.
• Packs and unpacks delivery shipment.
• Handles paging slips by retrieving items to be sent to another library.
• Orders supplies for library as instructed.
• Processes overdue items, billing, handles cash through collections and notices.
• Resolves patron concerns regarding claims returns, damaged items, etc.
• Manages patron holds and patron records.
• Prepares monthly statistics.
• Records and processes periodicals and pulls old ones for deletion.
• Removes items from the hold shelf and returns to other libraries.
• Prepares a weekly cash summary for delivery to the Central Library.

Skills

Customer service

Public interaction

Instructions adherence

Cash handling

Education

High school diploma or equivalent

Job description

City of Springfield, MA library seeks a part-time Borrower's Services clerk to perform clerical tasks and maintain good customer service relations with patrons. Work is under theBranch Manager and Central Library Manager of Borrower's Services, with no supervision over other employees.

Responsibilities include checking materials in/out, handling book drops, paging slips, delivering supplies, processing overdue items, holds and records, and preparing weekly cash summaries.