Library Senior Clerk

Springfield; East Springfield (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Springfield Library is seeking a Library Senior Clerk to perform clerical tasks and maintain good customer service relations with patrons. Work is under the direction of the Branch Manager and Central Library Manager of Borrower's Services.

No supervision is exercised over other employees. Key duties include checking materials in and out, handling book drops, registering borrowers, packing/unpacking deliveries, processing holds, and preparing monthly statistics.

Qualifications

• Ability to interact successfully with staff and the public.
• Ability to understand and follow oral and written instructions.
• Knowledge of public library policy, services, practices, plans and problems.
• Ability to work nights and weekends.

Responsibilities

• Checks library materials in and out.
• Empties book drop, answers directional questions and registers borrowers.
• Packs and unpacks delivery shipment.
• Handles paging slips by retrieving items to be sent to another library.
• Orders supplies for library as instructed.
• Processes overdue items, billing, handles cash through collections and special notices.
• Resolves patron concerns regarding claims returns, damaged items, etc.
• Manage patron holds and patron records
• Prepares monthly statistics
• Records and processes periodicals and pulls the old ones for deletion
• Removes items from the hold shelf and returns same to other libraries
• Prepares a weekly cash summary for delivery to the Central Library
• Ability to work nights and weekends
• Performs other related duties as assigned.

Skills

Customer service

Clerical tasks

Public interaction

Instruction following

Education

High school diploma or equivalent

Job description

Posting number: 04401

Department: Library

Job classification: Library Senior Clerk

Posting type: Open

Categories: Library

Summary

Responsible for performing clerical tasks in the library and maintaining good customer service relations with the patrons. Work is performed under the direction of the Branch Manager and Central Library Manager of Borrower's Services. No supervision is exercised over other employees.

Examples of duties

• Checks library materials in and out. Empties book drop, answers directional questions and registers borrowers.
• Packs and unpacks delivery shipment.
• Handles paging slips by retrieving items to be sent to another library.
• Orders supplies for library as instructed.
• Processes overdue items, billing, handles cash through collections and special notices
• Resolves patron concerns regarding claims returns, damaged items, etc.
• Manage patron holds and patron records
• Prepares monthly statistics
• Records and processes periodicals and pulls the old ones for deletion
• Removes items from the hold shelf and returns same to other libraries
• Prepares a weekly cash summary for delivery to the Central Library
• Ability to work nights and weekends
• Performs other related duties as assigned.

Qualifications

• Ability to interact successfully with staff and the public.
• Ability to understand and follow oral and written instructions.
• Knowledge of public library policy, services, practices, plans and problems.
• Ability to work nights and weekends.

Supplemental information

High school diploma or equivalent.