Library Associate - Public Services Manager

Nigel Wright Consultancy Ltd (UK); Mebane (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

ACPL is seeking a Library Supervisor at Graham and Mebane locations. The role covers overseeing branch operations, supervising part-time staff, and acting as branch lead in absence of the Branch Manager, ensuring a welcoming, accurate information experience for patrons of all ages.

Responsibilities include training staff, scheduling, managing meeting room use via LibCal, developing programs, handling circulation, and performing standard supervisory tasks such as timesheets and performance

Qualifications

• Experience in customer service within a library or service-oriented setting.
• Ability to supervise part-time staff and support a Branch Manager.
• Strong communication and organizational skills for daily operations.
• Flexibility to work evenings and weekend rotation as needed.

Responsibilities

• Act as person in charge in the Branch Manager's absence.
• Supervise part-time staff and guide Circulation Department tasks.
• Train new staff and manage daily deposits and cash handling.
• Prepare weekly schedules and ensure smooth service desk operations.
• Manage meeting room scheduling using LibCal and plan monthly programs.
• Oversee library displays, collection development, and supervisory duties.
• Open/close library per established procedures and handle patron inquiries.

Skills

Customer service

Communication skills

Team supervision

Scheduling flexibility

Education

Some college coursework

Associate or Bachelor’s degree preferred

Tools

LibCal

Microsoft Office

Windows OS

Job description

Within this role the candidate will promote ACPL’s values and mission while following established policies and procedures. The purpose of this position is to serve the informational, reference and reading needs of library patrons of all ages at ACPL and will be expected to perform all tasks necessary to the operation of the library system. This position works under the supervision of the Branch Manager, supervises all part-time employees at their branch, and acts as the person in charge in absence of the Branch Manager. This position is full-time, 40 hours per week, and a benefited position requiring one evening per week and weekend rotation.

The best candidate will possess a strong commitment to providing customer-focused service for a positive library experience and the ability to relate tactfully and courteously with a wide range of diverse patrons and community members.

This posting will be used to fill two positions, one located at the Graham Library and one at the Mebane Library.

• Acts as the person in charge in absence of the Branch Manager
• Responsible for the overall supervision of part-time employees and guides the responsibilities of the Circulation Department.
• Assist the Branch Manager in proper training of all new and existing staff, including preparing the daily deposit, ensuring procedures for printing and cash register funds are followed properly
• Prepare a weekly schedule and ensure smooth operations of service desks
• Manage all meeting rooms using LibCal
• Plan and implement multiple programs monthly.
• Manage library displays monthly, distributing equally amongst staff
• Assist in overseeing collection management and collection development
• Perform supervisory duties including performance reviews, preparation of timesheets, etc.
• Assist in opening and closing the library using established procedures

Additional Examples of Work Performed

• Assist patrons and library staff by checking materials in and out
• Assist with directional questions and reader’s advisory
• Issuing library cards
• Taking payments for fines and fees
• Resolving patron disputes and complaints
• Preparing carts for shelving and other clerical tasks as needed
• Other duties as assigned

• Handle complaints and issues
• Member of the interviewing panels
• Responsible for managing and developing the team
• Participate in monthly LMT meeting

• Minimum of some college coursework required.
• 1-2 years of library, education, customer service, or related experience required.
• Flexibility in scheduling is required
• Proficiency in written and verbal communication is required.
• Ability to work with individuals of diverse populations with respect and equitable service is required.

Preferred Qualifications

• Associate or bachelor’s degree preferred.
• Ability to speak Spanish is preferred

Computer Skills

• Prior experience with Microsoft Windows and Office applications and conducting internet searches is required for completing daily tasks and administrative responsibilities, as well as assisting patrons with technology-related questions and services.
• Willingness to learn new software, technology, and procedures to train staff and be able to mentor proficient and knowledgeable library employees

• Ability to stand and walk for extended periods; bend, reach, squat, and lift up to 40 lbs.
• Ability to push/pull loaded book carts and access materials on high and low shelves.
• Ability to effectively communicate with patrons and staff in a busy environment