Library Assistant

Mecklenburg County Government; Charlotte (NC); On-site; USD 24,000 - 26,000; Part time

Job summary

The Part-time Library Assistant at Charlotte Mecklenburg Library delivers a high level of service and supports daily operations at Allegra Westbrooks Regional Library in Charlotte, NC. The role requires a welcoming, customer-focused approach and flexibility for some nights and weekends.

Main duties include promoting collections, handling circulation, desk coverage, and assisting with shelving, outreach, and volunteers.

Qualifications

• Minimum of one year of customer service experience including library or retail.
• High School diploma or equivalent.
• Combination of relevant education and relevant experience accepted.
• Knowledge of integrated library systems software.
• Bilingual.

Responsibilities

• Promote the library’s collection and services.
• Perform circulation activities.
• Provide service desk coverage.
• Provide materials to appropriate bins for transfer.
• Provides research assistance to customers.
• Utilize integrated library systems software.
• Collaborating with Librarians to deliver programming and outreach services.
• Assisting with volunteer management.
• Perform shelving and weeding duties.

Skills

Customer service

Integrated library systems

Bilingual

Technology adeptness

Interpersonal skills

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Integrated Library Systems Software

Job description

Library Assistant - Part Time
Charlotte Mecklenburg Library

“Followyour calling, Find your career”

Pay rate: $25.53 per hour
19 hours per week - Schedules will include some nights andweekends

Location: Allegra Westbrooks Regional Library
2412Beatties Ford Rd, Charlotte, NC 28216

Charlotte MecklenburgLibraryis one of America’s leading urban public libraries, serving one ofthe country’s great emerging metropolitan areas in North Carolina. Our librarysystem serves a community of approximately one million citizens in the city ofCharlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius,and Huntersville – all located in Mecklenburg County. Accessible and welcomingto all, our library celebrates the joy of reading, fosters learning and growth,connects people to each other and the world, and inspires individuals with whatthey can achieve. Through our 20 locations, online, and through targetedoutreach, we deliver exceptional library services and programs with a missionto create a community of readers and empower individuals with free access toinformation and the universe of ideas.

Position Summary

The Part-time Library Assistant delivers a high level of quality library services ensuring the provision of value-added experiences for all customers and performs routine tasks in support of the library.

Essential Functions

• Promote the library’s collectionand services
• Perform circulation activities
• Provide service desk coverage
• Provide materials to appropriatebins for transfer
• Provides research assistance tocustomers
• Utilize integrated library systemssoftware
• Assisting customers at severalservice points
• Training and assisting customerson various library policies, procedures, and processes
• Collaborating with Librarians to deliver programming and outreach services
• Assisting with volunteermanagement
• Perform shelving and weedingduties

Minimum Qualifications

Experience:Minimum of oneyear of customer service experience including library or retail.

Education: High Schooldiploma or equivalent

Combination of relevant educationand relevant experience accepted? Yes

Preferred Qualifications

Knowledge of integrated librarysystems software

Bilingual

Knowledge, Skills and Abilities

• Knowledge of
• Alpha-numeric sorting systems
• Various library systems
• Telephone etiquette
• Skills
• Technology adeptness
• Excellent interpersonal andcustomer service skills
• Excellent time management skillswith attention to detail
• Abilities
• Adaptability: Maintainingeffectiveness when experiencing major changes in responsibilities orenvironment; adjusting effectively within new work structures, processes,requirements, or cultures
• Communication: Clearly conveyinginformation to individuals or groups
• Collaboration: Working effectivelyand cooperatively with others; establishing and maintaining good workingrelationships
• Technical/professional Knowledgeand Skills: Having achieved a satisfactory level of technical and professionalskill or knowledge in position-related areas; keeping up with currentdevelopments and trends in areas of expertise
• Work Standards: Setting highstandards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards ofexcellence

Computer Skills

Proficient in various computerapplications including Microsoft Office Suite

Work Environment

Works in an office setting withmoderate noise

Selection

This classification has beenidentified as having a role in the development of ADA compliant technologiesand for which the incumbent agrees to follow County policies to the best oftheir abilities in order to meet these obligations. No

Reasonable Accommodations Statement

To accomplish this jobsuccessfully, an individual must be able to perform, with or without reasonableaccommodation, each essential function satisfactorily. Reasonableaccommodations may be made to help enable qualified individuals withdisabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be anall-inclusive list of job-related responsibilities, duties, skills,requirements or working conditions. Other duties may be assigned based onbusiness need and the supervisor’s request. Mecklenburg County reserves theright to revise the job description at any time. Designated positions may berequired to assist in emergency and/or disaster situations.