Library Assistant

Mecklenburg County Government; Pineville (AL); On-site; USD 3,517,000 - 8,899,000; Full time

Job summary

Charlotte Mecklenburg Library in Pineville, NC seeks a full-time Library Assistant to deliver high-quality library services and support customers at the service desk, including accounts, holds, renewals, and research assistance.

The role requires strong customer service skills and familiarity with Polaris ILS, plus comfort with computers and office software. Schedule includes evenings and weekends in a busy urban library system.

Qualifications

• Minimum of one year of customer service experience including library or retail.
• High School diploma or equivalent.
• Combination of relevant education and relevant experience accepted? Yes

Responsibilities

• Promote the library’s collection and services
• Perform circulation activities
• Provide service desk coverage
• Sort and place materials in appropriate bins for transfer
• Provides research assistance to customers
• Utilize integrated library systems software (Polaris)
• Assist customers at service points
• Assist customers with account-related questions, including library cards, holds, renewals, and account updates
• Assist customers with computers, printers, copiers, and other library technology
• Train and assist customers with library policies, procedures, and processes
• Assist programming staff with outreach, in reach or special programs as needed
• Perform shelving and weeding duties

Skills

Customer service

Communication

Technology adeptness

Interpersonal skills

Education

High School diploma or equivalent

Tools

Polaris

Microsoft Office Suite

Job description

Library Assistant – Pineville
Charlotte Mecklenburg Library

“Follow your calling, Find your career.”

Pay rate: $25.53 - $31.06

This is a non-exempt (hourly) position. Pay rates arebased on education, skill, experience level and internal equity. Internalequity considerations include an assessment of the applicant’s salary historyand qualifications in comparison to the market rate and requirements for thejob.

Charlotte Mecklenburg Library is one of America’sleading urban public libraries, serving one of the country’s great emergingmetropolitan areas in North Carolina. Our library system serves a community ofapproximately one million citizens in the city of Charlotte and the towns ofMatthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – alllocated in Mecklenburg County. Accessible and welcoming to all, our librarycelebrates the joy of reading, fosters learning and growth, connects people toeach other and the world, and inspires individuals with what they can achieve.Through our 20 locations, online, and through targeted outreach, we deliverexceptional library services and programs with a mission to create a communityof readers and empower individuals with free access to information and theuniverse of ideas.

Position Summary

The Full-time Library Assistantdelivers a high level of quality library services ensuring the provision ofvalue-added experiences for all customers and performs routine tasks in supportof the library.

Location

Pineville Library
505 Main St #100
Pineville, NC 28134

Schedule

Full-time, benefit-eligible position with a 40-hourworkweek.
Tuesdays: 11:00 a.m. – 8:00 p.m.
Mondays, Wednesdays & Thursdays: 8:00 a.m. – 5:00 p.m.
Fridays & Saturdays: 8:00 a.m. – 5:00 p.m., alternating weekly
Schedule Flexibility: Flexibility to work an additional weeknight, as needed, to meet staffing and business needs.

Essential Functions

• Promote the library’s collection and services
• Perform circulation activities
• Provide service desk coverage
• Sort and place materials in appropriate bins for transfer
• Provides research assistance to customers
• Utilize integrated library systems software (Polaris)
• Assist customers at service points
• Assist customerswith account-related questions, including library cards, holds, renewals,and account updates
• Assist customers with computers,printers, copiers, and other library technology
• Train and assist customers with library policies, procedures, and processes
• Assist programming staff with outreach,in reach or special programs as needed
• Perform shelving and weeding duties

Minimum Qualifications

• Experience: Minimum of one year of customer service experience includinglibrary or retail.
• Education: High School diploma or equivalent
• Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications

• At least three years of face-to-facecustomer service experience
• Knowledge of integrated library systemssoftware (IE: Polaris)
• Bilingual – Spanish speaking

Knowledge, Skills and Abilities

• Knowledge of
• Alpha-numeric sorting systems
• Various library systems
• Telephone etiquette
• Skills
• Technology adeptness
• Excellent interpersonal and customer service skills
• Excellent time management skills with attention to detail
• Abilities
• Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new workstructures, processes, requirements, or cultures
• Communication: Clearly conveying information to individuals or groups
• Collaboration: Working effectively and cooperatively with others; establishingand maintaining good working relationships
• Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-relatedareas; keeping up with current developments and trends in areas of expertise
• Work Standards: Setting high standards of performance for self; assumingresponsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills

• Proficient in various computer applications including Microsoft Office Suite

Work Environment

• Works in an office setting with moderate noise
• Will work in a setting with childrenand teens from neighboring schools and program attendees

Schedules will include some nights and weekends

Selection
This classification has been identified as having a role in the development ofADA compliant technologies and for which the incumbent agrees to follow Countypolicies to the best of their abilities in order to meet these obligations. No

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential functionsatisfactorily. Reasonable accommodations may be made to help enable qualifiedindividuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at anytime. Designated positions may be required to assist in emergency and/ordisaster situations.