Library Assistant, Reference

City of Verona; Verona (WI); Vor Ort; USD 23.000 - 33.000; Teilzeit

Benefits dieser Stelle

Benefits eligibility

Zusammenfassung

Verona Public Library is seeking a part-time Reference Assistant to provide reference help and support in the Reference Department. Responsibilities include technology education, collection maintenance, and creating appealing book displays for patrons.

The role averages 15 hours per week with a starting wage of $20.23/hour and may qualify for benefits based on work history. Evening/weekend work may be required.

Qualifikationen

• Two years of study at an accredited college, university, or technical school.
• Customer service experience.
• Public library experience preferred.

Aufgaben

• Provide reader's advisory, reference, and research assistance.
• Assist patrons with locating materials or placing materials on hold.
• Instruct patrons on use of library resources including the library catalog.
• Assist patrons with using library computers.
• Proctor exams for patrons.
• Make study and meeting room reservations.
• Assist with outer library loan requests.
• Send faxes for patrons.
• Carry out library policies and procedures.
• Attend and participate in team meetings.
• Create book displays.
• Assist in library weeding or collection maintenance projects.
• Perform other duties as assigned.

Kenntnisse

Reader advisory

Customer service

Communication

Information retrieval

Computer assistance

Library procedures knowledge

English grammar

Spanish (plus)

Ausbildung

Two years of college/university study or related experience

Customer service experience

Public library experience preferred

Jobbeschreibung

The Verona Public Library is looking for someone with great customer service and organizational skills to join our Reference Department as a Reference Assistant. This position is responsible for providing reference assistance to patrons and other duties such as technology education, collection maintenance, and book display curation.

This is a part-time position averaging 15 hours/week. The starting wage is 20.23/hour. Depending on previous work history, the candidate may qualify for benefits.

1. Provide reader's advisory, reference, research assistance,
2. Providing patron assistance with locating library materials or placing materials on hold.
3. Assisting and instructing patrons on use of library resources including the library catalog.
4. Assist patrons using library computers.
5. Proctor exams for patrons.
6. Make study and meeting room reservations.
7. Assist patrons with outer library loan requests.
8. Send faxes for patrons.
9. Carry out library policies and procedures.
10. Attend and participate in team meetings.
11. Create book displays.
12. Assist in library weeding or collection maintenance projects.
13. Perform all other duties as assigned.

Technical Abilities

1. Possess strong written and verbal communication skills.
2. Ability to find and present information effectively in response to questions from patrons and staff.
3. Ability to provide computer assistance to patrons including but not limited to word processing, spreadsheets, desktop publishing, social networking, and general computer troubleshooting
4. Possess working knowledge of library procedures, technologies, goals, and philosophy of services.
5. Professional use of English grammar and spelling.
6. Spanish language knowledge is a plus.

Education and Experience

1. At least two years of study at an accredited college, university, or technical school or related experience.
2. Customer service experience.
3. Public library experience is preferred.

Physical Demands of the Position

1. Bending/twisting and reaching.
2. Keyboarding, writing, filing, sorting, shelving and processing.
3. Processing, picking up and shelving books.
4. Lifting and carrying objects weighing 50 pounds or less.
5. Pushing and pulling objects weighing 300-400 pounds on wheels.
6. Sitting, standing, walking, stooping, kneeling and crouching.
7. Reaching down to the ground and up to 80 inches in height with the aid of a footstool.
8. Near vision needed to read faded type, font size 12 or smaller on item labels, regular reading on computer monitors.
9. Far vision needed to observe patrons in need of assistance from a distance of 20 feet or further.

Mental Demands of the Position

1. Possess outstanding interpersonal skills and maintain cooperative and courteous working relationships with the public, peers and colleagues.
2. Ability to identify areas for improved service and recommend changes.
3. Ability to maintain confidentiality of library patron information.
4. Ability to follow detailed instructions.
5. Ability to maintain a regular work schedule.
6. Ability to comprehend and follow verbal and written instructions from supervisor.
7. Ability to understand library policies and procedures and apply them to library operations.
8. Ability to interpret technical regulations and instructions.
9. Ability to effectively communicate ideas and information both in written and verbal form.
10. Ability to calculate basic arithmetic problems (addition, subtraction, multiplication, division).
11. Ability to evaluate decisions based upon policies, experience, knowledge, training, or data.
12. Ability to organize and prioritize work to meet assignment deadlines.
13. Ability to work effectively in a changing environment.

Environmental/Working Conditions

The environment is a busy public library whose patrons represent a socially, culturally, and economically diverse community. Work takes place in a normal office setting with moderate noise levels. Position may require daytime, evening, and weekend hours.