Library Assistant III (North Pole)

Fairbanks North Star Borough; North Pole (AK); On-site; USD 38,000 - 46,000; Full time

Job summary

Fairbanks North Star Borough’s North Pole Branch Library seeks a dedicated library assistant to support circulation, planning and presenting library programs, and reference tasks at the public service desk. The role involves assisting patrons, processing materials, and contributing to outreach and publicity efforts.

Requirements include a high school diploma, 2 years library experience (1 year preferred), and proficiency with MS Word/Publisher and library systems; strong customer service and

Qualifications

• High school diploma or equivalent.
• Two years library experience; one year beyond page level preferred.
• Ability to work tactfully with the public and staff.

Responsibilities

• Assist patrons with reference questions and library services, including catalog searches, ILL requests, and program information.
• Register patrons for library cards and maintain patron records.
• Handle check-out/check-in, holds, and basic statistics; assist with book processing and repairs.

Skills

Customer service

Microsoft Word

Public speaking

Teamwork

Education

Associate degree in Library Science

Tools

Library catalog system

Microsoft Publisher

Canva

Job description

Provide a variety of library services to support the work of the Branch Library including circulation, planning and presenting library programs, and basic reference duties while assisting library patrons at a public service desk.

SALARY

7A

REPORTS TO

North Pole Branch Librarian

POSITIONS SUPERVISED

None

SCHEDULE

30 Hrs Per Week, Tuesday through Saturday. Hours will Vary by Week

Job Responsibilities

• 1. Assist patrons in answering reference questions and in effective use of all library services, resources, and materials. This includes automated resources, catalogs, library materials, and meeting rooms, printing, technology queries and eMaterials usage. Perform the initial Interlibrary Loan (ILL) search in computer and route requests to ILL.
• 2. Register patrons for library cards and maintain patron records; resolve questions relating to patron library records and problems concerning overdue or damaged material.
• 3. Perform clerical tasks including check-out and check-in of library materials, placing holds on library materials, typing and compiling statistics, making change, preparing cash reports, handling book sale items, ordering supplies, performing minor book repairs, and recommending books for library purchase.
• 4. Perform opening and closing procedures. Monitor and facilitate safety, smooth operation, and security of facility and resources; address incidents and issues when able, and report increasingly complex situations to a supervisor as needed.
• 5. Plan and present programs and services for branch patrons of all ages including story hours for children ages 0-11, summer reading program activities, school tours, and recommending popular reading material for patrons of all ages.
• 6. Support department publicity and promotional needs by working with supervisor to create and maintain program and informational flyers/website spotlights/electronic signage/social media posts and the like.
• 7. Assist Librarian in providing training and technical direction to staff as needed.
• 8. Other duties as assigned within the scope of assisting library staff with uninterrupted continuity of operations.

Minimum Qualifications

• 1. High school diploma or equivalent.
• 2. Two (2) years library experience. One (1) year beyond the page level preferred. Associate degree in Library Science can substitute for experience.
• 3. Demonstrated ability to establish and maintain effective and harmonious working relationships with other employees and to deal tactfully and courteously with outside entities and the general public.
• 4. Working knowledge of personal computers including proficient use of Microsoft Word, Publisher, email, and Internet. Basic understanding of a networked system, database searching, personal electronic devices, graphic design software such as Canva and library automated circulation system is preferred.
• 5. Experience working with children and programming.
• 6. PREFERRED: Ability to have and maintain a valid driver’s license and to meet insurance standards and maintain insurability under the Borough’s insurance program. If personal automobile is used for Borough business, proof of insurance at statutory limits must be provided. (A CURRENT COPY OF DRIVING RECORD WILL BE REQUIRED UPON REQUEST.)

Knowledge, Skills, and Abilities

• 1. Ability to deal with the public and staff in a tactful, courteous, and efficient manner.
• 2. Ability to communicate effectively both orally and in writing and perform in front of groups, large and small.
• 3. Ability to pay close attention to detail.
• 4. Ability to create promotional materials.

Other

• 1. A PROFICIENCY TEST MAY BE ADMINISTERED.
• 2. This position requires a criminal background investigation and fingerprinting.

Job Contacts

Frequent business contact with other employees in own department, continuous routine public contact and occasional contact involving outside organizations/agencies.

Job Responsibility

Supervisor responsibilities: None; experiences minor problems daily and occasional major ones that must be resolved on own initiative with little immediate supervision; the consequences of error, carelessness or mistaken judgment require normal effort to recover.

Work Environment

General office where conditions are pleasant; Minor health hazards and minor accident probability, Good conditions, clean area.; requires short periods of moderate lifting, pushing or pulling (26-50 lbs.).