Library Assistant: Customer Service & Clerical Support (PT)

maricopa; Litchfield Park (AZ); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Work with a greater purpose

Growth opportunities within Maricopa/1

Exceptional work-life balance

Library setting experience

Job summary

As a part-time Library Assistant for our Litchfield Park Library, you will provide routine customer service, service routing, and clerical work for the library. Your role will be essential in guiding our customers to explore and use library services and how to use our resources.

Maricopa County Library District seeks individuals with a commitment to excellent service, the ability to work evenings/weekends, and interest in gaining hands-on library experience in a community-focused setting.

Qualifications

• Two years of customer service experience.
• High school diploma or GED.
• Post-secondary education may substitute for the required experience on a year-for-year basis.

Responsibilities

• Issues, verifies, and renews library cards for customers
• Informs customers of their account status and answers basic reference questions and directional questions from customers
• Resolves customer concerns by phone, in person, or by e-mail/online. Refers customer concerns to the appropriate staff member or supervisor as necessary
• Initiates search for materials claimed "returned"
• Processes library materials for shelving and routing
• Performs opening or closing duties as assigned
• Assists with the maintenance and display of the collection
• Assists customers with the use of a self-service payment kiosk

Skills

Customer service experience

Bilingual Spanish/English

Education

High school diploma or GED

Post-secondary education may substitute for experience

Tools

Polaris ILS

Library databases

Job description

As a part-time Library Assistant for our Litchfield Park Library, you will provide routine customer service, service routing, and clerical work for the library. Your role will be essential in guiding our customers to explore and use library services and how to use our resources.

Maricopa County Library District seeks individuals with a commitment to excellent service, the ability to work evenings/weekends, and interest in gaining hands-on library experience in a community-focused setting.