Library Assistant

Maricopa County; Litchfield Park (AZ); On-site; USD 21,000 - 29,000; Part time

Job summary

Maricopa County Library District in Litchfield Park, AZ is seeking a part-time Library Assistant to deliver routine customer service, route services, and clerical work.

You will guide patrons to library resources, manage accounts, and support self-service kiosks. The role supports evening/weekend shifts and requires 2 years of customer service, a high school diploma or GED, and bilingual Spanish/English.

Qualifications

• Two years of customer service experience required.
• High school diploma or GED required.
• Post-secondary education may substitute for the required experience.

Responsibilities

• Issues, verifies, and renews library cards for customers
• Informs customers of account status and answers basic questions
• Resolves customer concerns by phone, in person, or by email
• Refers customer concerns to the appropriate staff member or supervisor as necessary
• Initiates search for materials claimed “returned”
• Processes library materials for shelving and routing
• Performs opening or closing duties as assigned
• Assists with the maintenance and display of the collection
• Assists customers with the use of a self-service payment kiosk

Skills

Customer service

Bilingual Spanish/English

Education

High school diploma or GED

Tools

Polaris ILS

Job description

Posting Information

Posting Date 09/23/26 Application Deadline 09/25/26 Pay Range $18.00 hourly This position is part-time at 19.50 hours per week and is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Job Type Unclassified Department Library District

About the Position

If you like to share knowledge and provide excellent customer service, consider joining us to become a member of a dynamic team dedicated to serving a growing community! As a part-time Library Assistant for our Litchfield Park Library, you will provide routine customer service, service routing, and clerical work for the library. Your role will be essential in guiding our customers to explore and use library services and how to use our resources.

About Us

Do you want to champion the freedom to read and access information? At the Maricopa County Library District, we are continuously working to support the changing need of our diverse and connected community for all of Maricopa County. Our mission is to provide access to technology, digital services, and information to improve the quality of life for our residents. Choose a job with a purpose. Choose the Maricopa County Library District. Proud to Offer Work with a greater purpose Opportunities for growth and development within Maricopa County Exceptional work-life balance Ability to gain experience in a library setting Learn more at Work With Us | Maricopa County, AZ

We Require

• Two years of customer service experience
• High school diploma or GED
• Post-secondary education may substitute for the required experience on a year-for-year basis
• We Also Value Experience with library-related automation systems, such as Polaris ILS
• Experience with information retrieval from library-related databases
• Experience working or volunteering in a public library
• Experience assisting customers with online account payments and account management
• Bilingual skills in Spanish and English

Job Contributions

• Issues, verifies, and renews library cards for customers
• Informs customers of their account status and answers basic reference questions and directional questions from customers
• Resolves customer concerns by phone, in person, or by e-mail/online.
• Refers customer concerns to the appropriate staff member or supervisor as necessary
• Initiates search for materials claimed “returned”
• Processes library materials for shelving and routing
• Performs opening or closing duties as assigned
• Assists with the maintenance and display of the collection
• Assists customers with the use of a self-service payment kiosk

Working Conditions

Library environment requiring evening and weekend availability Ability to cover shifts at nearby library branches Ability to lift up to 20 pounds floor-to-waist; lift up to 5 pounds waist-to-shoulder, lift 1 pound shoulder-to-overhead, carry up to 10 pounds a distance of up to 50 feet, and push/pull up to 50 pounds a distance of 100 feet

Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.

We are Maricopa County. Who is that, you may ask? Forbes has rated Maricopa County one of Arizona’s Best Employers in 2024. We are over 13,000 employees strong, providing vital services for one of the fastest growing counties in the nation, with over four million residents who call Maricopa County home. You may wonder what we do, and it may be easier to answer that by asking what are you interested in! Join us and you will become part of a dynamic group of diverse and talented professionals who are passionate about making a difference and giving back to their communities. We offer career paths and opportunities in just about every job category and job level imaginable, so your journey with us is what you make of it! Along with offering purposeful careers, you can expect a rich selection of economical and comprehensive healthcare options, robust retirement plans, tuition and loan payment programs, and multiple paid leave options, as part of an overall generous compensation and benefits package. Thinking about career options, then please think about us! We are Maricopa County, and we are looking forward to working with you.